Patient Liaison Specialist
Current- DE, MD, NC, NJ, PA, SC, VA patients
- Completes tasks as directed in support of scheduling patients of Evaluations with the goal of ensuring patients receive timely scheduling that meets their medical needs.
- Reviews document routing and other sources to gather needed referral, records, andother information to complete the scheduling function.
- Responsible for using the Patient Liaison mapping system for scheduling patients to the correctclinic and specialty that meets patient needs.
- Responds to weekly reporting structure feedback including Scheduling Lag report, ReferralRecapture Report, Missed Visit Report, number of contacts take/made and Future AuthorizationReport for trends in.
- Schedule and perform shadowing sessions with coworkers to ensure team is performing at its best capacity and meeting its metrics.