Ana Krušelj Email & Phone Number

London, England, United Kingdom

- Overseeing day-to-day operations of the college campus,including facilities management, student services, and administrative functions- Managing a team of 6 staff members ensuring effective coordination and collaboration- Developing and implementing campus policies, procedures, and strategic plans to enhance the overall student experience- Collaborating with various departments to organize campus events, workshops, and extracurricular activities- Ensuring compliance with all regulatory requirements and maintaining accurate records related to campus operations- Assisting the Campus Manager in daily operations

London, United Kingdom

- providing advice, guidance and accurate information to student enquiries in person, via telephone or e-mail- performing inductions and registrations for new students- processing suspensions, terminations and attendance improvement plans- assisting the overall admissions procedure to ensure that proper correspondence and documentation is receivedand acknowledged, filed, and that departments are notified as appropriate- assisting in department and company audits- processing of letters, minutes, reports, timetables and other documents

Zagreb

- planning, implementation and evaluation of sales, marketing and business activities, with emphasis on the promotion and sale of services personally in the office and by telephone and digital marketing tools- implementation of business quality control activities and customer service satisfaction analysis- managing complex logistic processes in the organization of sales, marketing and project activities- managing all the key administrative tasks of the company- managing tenders for public and other biddings, producing complete bidding documents and managing them until the publication of results

My tasks were answering e-mails and telephones as well as maintaining the customer database.

For four years I was a part of the sales team of a publishing house, mostly working as a sales assistant on book fairs. My job involved talking to the customers and suggesting them which kind of books they might be interested in.

My job was to show the city of Koprivnica, Croatia, to foreign guests of cultural and art festivals held during the summer months.

Master Of Arts (Ma) In Political Science, Faculty Of Political Science

MA thesis "Reality television between trivialization and democratization of social reality" - field of study Media and popular culture

Faculty Of Social Studies, Department Of International Relations And European Studies

Winter semester 2014/15 via Erasmus+ programme

Faculty Of Social And Economic Sciences, Department Of European Studies

Winter semester 2013/14 via Erasmus programme

Bachelor Of Arts (Ba) Degree In Political Science, Faculty Of Political Science