Sales Support Representative
Irving, Tx
I work primarily within the Chemsearch division, a worldwide provider of maintenance, repair and operating products and services for business and industry. My responsibilities include:-Supporting the sales representatives through phone calls and emails by problem solving and answering questions through research-Process returns and requests for returns-Handling returned invoices and insuring proper information is documented-Working directly with customers by placing orders and suggesting additional products they may need or be interested in-Processing requests for account updates-Solve any complaints customers or sales reps may have to insure satisfaction-Assist in training employees to carry out these repsponsibilitiesI am cross-trained for the Chem-Aqua division, which specializes in providing custom designed water treatment programs for boiler, cooling, and process water systems. I perform the same responsibilites in this division as I do in Chemsearch. I am also cross-trained in 2 other divisions - Supplyline Direct, a national supplier of safety equipment, janitorial supplies and warehouse equipment, and Skeeter Defeater, a mosquito killer and spray repellent. I process online Skeeter Defeater orders as well as orders over the phone and assist in customer inquiries. Within Supplyline Direct, My responsibilities are to:-Take and place online orders-Answer questions and solve customer requests as well as sales representatives requests-Approve pricing and commission for sales representatives-Perform research in finding products sales reps may request that we do not currently supply and set them up for sale-Process returns-Place intercompany orders from fellow employees, which may require research in finding exactly what they are looking forAll of my responsibilities require intense multi-tasking, as I may be working more than one division at a time.