Human Resources Professional with extensive experience in the coordination and execution of core human resources processes (Job Descriptions, Recruitment and Onboarding of Employees, Performance Evaluation, Training, Personnel Administration, Employee termination and exit interviews) acquired in leading multinational companies. Update of manuals and procedures. Experience in HR and IT Global Shared Services Centers, as well as in the implementation of ERP's (SAP SuccessFactors, Oracle HR), participating from different roles according to the project assigned. Experience in SLA compliance and incident management through ticketing in ServiceNow. Global-thinking and detail orientated profile, with analytical skills, focused to results and quality of service, with positive attitude, enthusiastic, empathetic, proactive and with skills for interpersonal relationships.I am passionate about supporting the delivery of new capabilities that require the combination of strategy, customer satisfaction, application of new technologies, change management and execution of HR processes from end to end.