Ana L. Email & Phone Number

Orange, Connectictut

The Human Resources Generalist is responsible for performing human resource related duties on a professional level and works closely with Senior HR Management. This position carries out responsibilities primarily in the following functional areas: leave administration, worker’s compensation claims and management, 401K administration, employee relations, policy implementation, employment law compliance, HRIS management.

Act as an advisor and partner to the leadership team on all facets of organizational effectiveness.• Identifies and monitors the organization's culture to support the attainment of the company's goals and promotes employee satisfaction.• Investigate and resolve employee relations issues. Developed standard Performance Improvement Process• Manage all recruitment efforts for full time and temporary roles. • Ensure company has up-to-date policies and complies with applicable employee-related Federal, State, and Local laws and regulations.• Facilitated execution of updated employee handbook • Direct the enforcement, interpretation and enhancement of company-wide HR policies and procedures.

Improved accuracy by developing and implementing audit on payroll system using ADP-eTime within call centers located in Connecticut, New York, and New Jersey. o Led ADP-eTime upgrade process. o Trained supervisors and 40+ senior leaders. * Streamlined operations by assisting with transition process of consolidating call centers across 2 different locations. * Reduced costly payroll errors through implementing audit process across all call centers. * Helped streamline corrective action process by development of workflow which outlined every step of communication process. Led to development and implementation of attendance training across 1K+ employees. * Increased time to peak productivity by assisting staff with onboarding call center employing 700+ employees. * Resolved questions or issues in thorough and timely manner, ensuring timely payroll processing for 500+ employees. Troubleshot and researched payroll issues with employees and corporate liaisons. Enhanced employee and management understanding by: o Training and coaching employees on standard procedures related to attendance policies and related disciplinary action documentation. o Performing confidential employee relations functions on absenteeism management and related employee accruals. o Providing guidance to employees at all levels with queries related to attendance tracking and payroll. o Helping administer and track all leave of absence, including Family Medical Leave Act, Workman’s Compensation, and benefit programs for current and former employees

 Ensured accounting accuracy by: o Entering all representative / employee activities into eWork-Force Management (eWFM) application. o Overseeing employee ‘off-the-phone’ activities for accurate adherence and availability reporting. o Reporting employee overtime and double-time. o Tracking all scheduled holidays, managing approved vacation days, floaters, and personal time. o Managing assignment of all new hire identification information and maintaining all employee application information. * Provided streamlined operations by assisting in development and implementation of e-Time program across all call centers that consisted of 1K+ employees. * Improved financial accuracy by assisting business management in forecasting employee headcount and budgeting overtime quarterly