Analise Johnson Email & Phone Number

Westlake, Ohio, United States

IT Analyst II, Enterprise Computing Technology July 2022 – PresentMicrosoft 365 Email, Teams and SharePoint lead for the Americas, supporting global leads in Asia, Europe, LATAM and India.Project manager of $500k Digital Transformation project including Intune, M365 Transformation, and on-prem infrastructure migration to Azure.Project manager for implementation of Microsoft Teams and decommissioning of Cisco WebEx for over 7,000 global associates over 3 months. Infrastructure project manager for $950 million divestiture for over 300 associates Email, OneDrive, and SharePoint.Project manager of $1.4 billion acquisition migration of Email, OneDrive, SharePoint, and Teams for over 1100 associates in five months. Responsible for developing and sending global communications for the IT department.Support on-prem and Azure AD, Global Infrastructure, O365 Products including SharePoint, OneDrive, Email, Forms etc.

Avon Lake, Ohio, United States

2 year rotational program where I rotated to 4 different teams for 6 months throughout our IT department. Business intelligence: Worked with Alteryx and SAP BW. Developed e-commerce data link from UL prospector to new online platform for customers to purchase products. SAP PP: Worked within the SAP PP module. Lead a Material Master Data Redesign (MMDR) project to streamline scheduling for a manufacturing plant. Consulted with manufacturing plant and developed ABAP code and custom transaction to implement a solution to account for left over product in our SAP system. Enterprise Computing Technologies (ECT): Worked on Legacy migration from on-prem Exchange to Exchange Online. Migrated and Enrolled ~4000 associates into MFA in 3 months. Created communications/documentation and utilized Sendin Blue and BLEND for translations to global associates. Ran point of contact for employee support and escalation after each migration batch for US, Europe, Latin America and Asia support desk. Traveled for acquisition site migrations, migrating and imaging over 50 PCs to our network. Network- Worked with PaloAlto firewalls and Firewall Rule Remediation and clean up for environment. Developed python script to streamline firewall rule change requests. Traveled for network site refreshes, replacing equipment and installing and configuring Miraki switches.

Athens, Ohio

Athens, Ohio

Working in the School of Art and Design as an office assistant. Roles and responsibilities include answering phone calls and running the front of office, storing of documentation and projects for the school, hosting fundraising events, gallery marketing etc. In this role I have used skills of organization, timelines, and problem solving to keep the front of office running proficiently.Specific fundraising includes collecting donations for scholarships from alumni at events. Fundraisers such as “grilled cheese stands” have also been put on by the office and facilitated by myself.

Athens, Ohio/ Elyria, Ohio

Food server at Texas Roadhouse.As a food server I use customer service, upselling, teamwork and time management skills. As a server I am running at least three tables at a time tending to each customers specific needs and upselling our offerings. I strived to have high percentages in all categories including large add ons, appetizers and beverage sales at the end of the night setting goals to make checks larger. Time management is needed while accommodating to each table ensuring no table is waiting longer than the required time to receive drinks, food, and make payments. Implement teamwork skills with food running, by taking food from the kitchen that is ready for the table. Running food to other servers tables also requires making sure that the table as all they need including condiments, drink refills etc.Train new employees at least one day in their training process, teaching them the menu, drink specialties, and the layout of the restaurant. Teaching the trainees how to upsell and take of table rotation and customers. This role includes teamwork and adapting to the trainees skills whether they are new to serving or have previous experience.

Cleveland/Akron, Ohio Area

Responsibilities in this role include the Onboarding of customers into the Managed Services sector of MCPc. Day to day I align projects with business goals, construct detailed work plans, manage teams, achieve milestones, and communicate the result across a stakeholder audience.Specific onboarding tasks include scheduling and hosting meetings from the internal and external customer kick off calls to specific service delivery planning. I am the customer contact for MCPc and communicate daily with syestem engeniers to ensure timelines are being met and the customer stays informed on the process. Working with the system engeniers I have also learned skills using the product 'SolarWinds- Enable' to implement Patching, Anti-Virus, and Monitoring on devices in customer enviroments. I have experience in installing probes on servers and assigning probes to devices. Learning the behind the scene tasks allows me to have a better understanding of offerings, implementation, and timelines when speaking to the customers.

Cleveland, Ohio

Responsibilities included internal audits on storing of contracts, creating instructions on how to run scripts such as security BitLocker, shadowing of solution architect, and data mining on previous sales to find potential new offerings for current customers. Other opportunities brought by this internship includes customer care. I preformed weekly calls to the 3rd largest customer for managed services help desk. Follow up calls were conducted to ensure the employees call into the help desk was helpful and all issues have been resolved. If not, we were able to further assist them by having them speak to a help desk analyst.

Cleveland, Ohio

Responsibilities included creating sales documentation for new solutions offered by MCPc. Documentation ranged from internal on-boarding checklists, solution package pricing, customer discovery worksheets, etc.

Bachelor Of Business Administration - Bba, Management Information Systems, General

Minor, Business Analytics

Minor, Marketing

General Sales, Merchandising And Related Marketing Operations

An 18 credit hour, competitive entry academic sales certificate program. Focuses on development of its students in the field of sales.