Ana Lopez Fernandez Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Burnaby, British Columbia, Canada

• Resolved technical tickets for various software and hardware issues for computers in a Windows environment.
• Maintained an up to date Antivirus in all the computers and configured it to run frequent scans.
• Prepared devices for the on-boarding of new employees.
• Supervised the transfer of information from one inventory software to another for over 4000 products and 200 customers.
• Performed weekly software updates and patches for Windows machines, and server-side updates for the inventory system.
• Troubleshot and updated Moneris payment devices.

Vancouver, British Columbia, Canada

• Responsible for opening and closing the store, cash handling, deposits, and counting inventory.
• Performed monthly health and safety checks to verify the store is up to date with standards.
• Trained new new employees.
• Wrote a weekly report for sales on Samsung devices.
• Performed all retail specialist duties.

Vancouver, British Columbia, Canada

• Recommended wireless solutions to customers based on their needs.
• Troubleshoot phone and network issues.
• Activated lines and handle the paperwork for new phone, data and internet plans.
• Assisted customers with changes to their accounts.