Ana Lurbe Huertas Email and Phone Number
Ana Lurbe Huertas personal email
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Ana Lurbe Huertas is a Back Office Team Lead Operations, Partnerships and Channels at VLC Host. She possess expertise in english, customer service, teamwork, customer satisfaction, problem solving and 53 more skills. She is proficient in English. Colleagues describe her as "I had the pleasure to work with Ana in the past, she is the best colleague one may have. Always willing to help and assist when in need. Ana is not only very competent, she is also easy-going, a team player, and brings very good energy to the group. I strongly believe that Ana is a very strong asset. In fact, she combines both hard and soft skills which allow her to succeed in his job while being a perfect cultural fit, adapting to the core values of any organization." and "Ana impressed me immensely when I first started working with her as she is capable of much more as she gives herself credit for. We hired Ana to help us expand our sales department and I managed her closely on a daily basis. Ana has surprised me with her humble but persisant approach, she immediately managed to accelerate our team as well as the company's growth to the next level. She adapted very smoothly to our work environment and prooved already in her first days that she would exceed our expectations. Ana is not shy to take on any challenge and impressed with her versatility and capability of turning any obstacle into an opportunity. Handling clients and prospects is where I would see her prosper. She is very skilled in guiding the prospect towards the desired result. Another skill I very much valued is her ability to seek improvement, to think outside the box, to approach an existing process in a new and inventive way, thriving for optimization. Ana proved to think bigger than her own role and to push for excellence on a greater scale, understand at the same time what role she plays within the team. She was not shy to speak her mind which was in return highly valued. I would describe Ana as a person having very high expectations on herself and never too tired to go the extra mile for the project she has committed to. Ana will be very much missed in our team with her inquisitive, openminded and warm personality that made it so easy for us to work with her. And I am convinced she will continue to thrive wherever she decides to work in the future. I can therefore highly recommend to work with Ana and can guarantee that Ana is a great addition for any team. I wish her the very best for her professional career do hope she finds a deserving team to call her new home."
Vlc Host
View- Website:
- vlchost.com
- Employees:
- 7
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Back Office Team Lead Operations, Partnerships And ChannelsVlc HostValencia, Es -
Back Office Team Lead Operations, Partnerships & ChannelsVlc Host Jan 2024 - PresentValencia/València, Comunidad Valenciana / Comunitat Valenciana, España -
Back Office Operations, Partnerships & Channels Senior ManagerVlc Host Jan 2023 - Jan 2024Valencia-Daily contact with channels to achieve maximum visibility and continuous improvement of our platform.-Working with tourism software, attracting foreign clients and getting new partners.-Understanding of PMS CMS-Communication and collaboration with tourism partners.-Close contact with customers on a daily basis.-Assist in the development plans of the company and verify their accuracy.-Follow up on the execution of approved projects. -
Market Manager SupplyHomelike Aug 2021 - Apr 2022Remote•Responsible for the opening, growth and development of supply in 4 cities in Spain (Valencia, Málaga, Sevilla and Alicante) as part of the global expansion of the team.•From Acquisition to onboard clients and handling key partners accounts. •Managing a team for launching markets from scouting to listing. •Built a portfolio of corporate apartments in secondary cities from 0 to +1.000 units generating +6digits in GMV on Valencia and Málaga and sustainable unit economics in very short time.• Identifying, managing and tracking sales pipeline from prospecting to relationship management and onboarding in the platform, leading all the aspects of deal execution. • Analysing markets data via Salesforce and Data Studio to track and drive performance and trends to help the landlords/property managers to achieve business success via our platform.•Reviewing the market strategy for the assigned regions monthly• Gather feedback from customer voices and concerns as POC for the customer and solve issues through continuous communication with other departments and giving feedback• Promoting the value of Homelike in personal visits and travel shows• Managing leads through the sales process and prioritizing activities aligned with appropriate sales stage• Partnering with other Sales Managers to share best practices a line up the strategy across the regions. -
Customer Success Manager Ecommerce SpainEbay For Business Oct 2020 - Jul 2021Remote-Own and manage an expanding portfolio of 200 clients focusing on driving revenue, product adoption, education and customer satisfaction.-Analysing campaign data and delivering recommendations per account.-Cross-selling and upselling. Managing 15 Spanish gold existing customer accounts on detail like Cecotec or Aosom. Ensuring to uncover business needs, recommending new products and upgrades for the long term expansion and identify key improvement areas.-Reach and maintain commercial targets across eBay’s KPIs and individual metrics including but not limited to GMV growth, customer satisfaction, productivity, resolution rate, success rate, service level, effectiveness, and accuracy.-Working directly with eBay customers inbound and outbound via phone and email to resolve service questions, concerns and queries and to respond to qualified leads regarding eBay growth and improved service opportunities.-Working with all internal eBay teams including Fraud, Billing and Trust & Safety to identify optimal resolution to merchant issues. -
Key Account Manager | Airbnb For Work | EmeaAirbnb Jan 2018 - Jul 2020County Dublin, IrelandResponsible for the growth and adaption of the newly launched Airbnb for Work program in SPAIN as part of the global expansion of the team.• Building and maintaining key relationships with a book of business of more than 200 companies (enterprises, big and medium sizes) in order to ensure the growth of the newly launched Airbnb for Work program in the Spanish market.• Identifying, managing and tracking sales pipeline from prospecting to relationship management, leading all the aspects of deal execution. • Shaping the market strategy for the assigned region.• Analysing market data via Salesforce, Tableau & Superset to track and drive performance and help our customers to achieve business success via our platform.• Collect customer voices, address customer issues and concerns as POC for the customer and solve issues through continuous communication with other departments and giving feedback• Promoting the value of Airbnb for Work offerings associated to customer business requirements• Managing opportunities through the sales process and prioritizing activities aligned with appropriate sales stage• Partnering with other EMEA Account Managers to line up the growth of strategic accounts across the regions.• Collaborating with the Customer Support department in order to improve the client’s experience.• Managing the Europe’s top key account (€2.3Mil in 2019)• Demonstrating market acumen overachieving the team's target to the 110% the last 4 quarters.• Actively involved in several internal and international projects outside my core role. -
Account Executive | Airbnb For Work | EmeaAirbnb Jan 2018 - Dec 2018County Dublin, Ireland• Managing the portfolio of customers’ accounts from 102 countries and helping them to maximise the value of Airbnb for Work.• Identifying industry trends and understanding business challenges in order to find the best solution for each client. Develop and maintain a pipeline of opportunities that impact growth.• Developing a pipeline of opportunities that impact growth by creating relationships with influential stakeholders in-person, over the phone, and online.• Participating in travel shows and fairs in order to attract new clients and promoting them the Airbnb for Work services.• Establishing customer’s success plans to define their goals and enable them to measure their progress.• Acting as a trusted advisor and conducting customer’s workshops, trainings and presentations.• Monitoring product usage and intervening as early as possible when risks arise by escalating critical customers concerns internally and mobilising resources in order to resolve issues.• Conducting regular business reviews to celebrate positive outcomes and identify opportunities for growth.• Demonstrating market acumen overachieving the team's target to the 120% during 3 quarters. -
Premium Service TeamAirbnb Feb 2017 - Jan 2018County Dublin, Ireland• Handle support requests from Premium Customers to ensure timely and complete resolution.• Ensure correct prioritization, visibility and resolution of technical escalations to the development team.• Be the expert about Superhost and Business Travel to support our users• Strong customer service skills including phone etiquette and conflict resolution.• Strong troubleshooting and analytical skills• Ability to present technical information to a live or virtual audience• Improving the troubleshooting templates by translating and adapting the content correctly to the Spanish Market (Localization).• Created guides style for email templates, translate and adapt them all to the Spanish and South American Markets.• Biweekly analysis of the data for the Love department; mentoring newbies and quality evaluation of the Giraffings.• Projects: POC Love, Develop a biweekly newsletter for the Spanish Market, Dublin Host Day. -
Social Media Specialist, Emea /Latam (Special Assignment)Airbnb Jul 2017 - Oct 2017County Dublin, Ireland• The SM team manages the day-to-day reactive communications on the Twitter and Facebook globally• Monitoring conversations across the web and engaging when necessary.• Supporting the Spanish&LATAM teams with the responses on Facebook, Twitter and with other social media content related to Customer Experience needs and trends.• Handling escalated Customer Experience situations as needed. -
Customer Experience SpecialistAirbnb Apr 2015 - Feb 2017DublinResponsible for escalate customer cases that begin online, but exist in the offline world. These include monetary and personality disputes, last minute cancellations, VIP rebooking and mediation for violations in Airbnb Terms of Service.• Finding creative solutions to complicated situations• Monitor and control numerous concurrent tasks in tandem • Responding professionally to phone calls and emails• Proactively and independently work to meet targets and goals• Improved the troubleshooting templates by translating and adapting the content correctly to the Spanish Market (Localization).• Created guides style for email templates.• Develop a biweekly newsletter for the Spanish Market• Recognitions: Promoted to SL2 -
Spanish TeacherFreelance Jul 2012 - Sep 2015Dublin• Teach spanish to 15 students from 5 different countries from beginner up to advanced levels. • Adapting and focusing on the students needs to develop courses individually. • Exam preparation / Business Spanish/ Conversation class/ Writing skills.• Creating and adapting content to develop student skills
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Customer Service Associate, Emea/Latam @ Google (Via Accenture)Accenture Sep 2014 - Apr 2015Dublin, Irlanda• Providing English and Spanish (Spain, USA and LATAM) technical support by phone, chat and email.• Dealing with over 60 customer queries per day in a 24/7 - 365 day service• Ensuring high level of customer satisfaction (+90 % CSAT results) and case resolution to achieve the KPI’s and SLA’s targets.• Educating Google users in the understanding of the security policies, Google Wallet and Google Accounts operation.• Troubleshooting, identifying, investigating and solving client’s issues (claims, refunds, git cards, purchases...).• Working in a virtual collaboration environment with risk and compliance agents (Philippines, UK & India).• Improving the troubleshooting templates by translating and adapting the content to the Spanish Market (Localisation).• Develop a monthly newsletter for the Spanish Market -
Press & Community ManagerThe Gutenbergers Nov 2011 - Feb 2012Valencia, Spain• Maintaining, enhancing and developing the firm's relationships with its customers in the digital realm, based on the needs, interests of customers and the strategic approaches of the organization.• Created content for the website and adapted existing materials to Spanish Market. -
JournalistDirección General Patrimonio Cultural Valenciano Jun 2011 - Dec 2011Conselleria De Turismo, Cultura Y Deporte• Writing 40 press releases, editing and preparing 20 cultural texts for publication in several newspapers and the magazine "Abante". • Management editing processes. • Preparation of 2.0 Communication Plan for its implementation. • Organization of public events. • Assisting in management of the exhibition "Expressions del Patrimoni. Fotografies". • Created content and adapted existing materials to Valencian and Spanish Market.
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Radio And Tv DocumentalistTns Sofres Aug 2009 - Dec 2009Madrid Y Alrededores, España• Writing summaries of radio and television news according to a predefined grill with allocation to different customers. -
Web And Content EditorAdn.Es Nov 2008 - Feb 2009Madrid Y Alrededores, España• Local news editor for 3 Counties: Bilbao, Sevilla, and Zaragoza. • Contact and search news, photo media and editing sections. • Hierarchy and structure of news in each page. • Attained exclusive news.
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Web Editor/ Journalist/ConsultantCe Consultores Apr 2008 - Jan 2009Madrid Y Alrededores, España• Webmaster and Community Management of the company. • Press releases, media contact, press conferences, writing in a digital newspaper about hyperactivity, preparation and delivery of press kits. • Preparation of databases, contacts with doctors, etc.
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Editor /JournalistLas Provincias Jul 2007 - Sep 2007Valencia Y Alrededores, España• Research and writing of chronicles and Sunday articles. • Research and writing two front page news articles. -
Editor / JournalistEmpresa Y Finanzas Nov 2006 - May 2007Valencia Y Alrededores, España• Writer-journalist in the weekly newspaper. • Preparing and writing in the monthly entertainment and culture “Vip Life” magazine and the biannual magazine “Náutica y Golf”.
Ana Lurbe Huertas Skills
Ana Lurbe Huertas Education Details
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DoubledigitCreating Client Success -
Doubledigit SalesConsultative Client Engagement -
Certificate In Online Marketing And Digital Strategy -
Community Management Course -
Journalist -
Journalist -
Secondary Education Teaching: Spanish Language And Literature -
Education -
Ártica OnlineCurso De Gestión Cultural 3.0 -
Instituto CervantesSpanish Language Teacher Education -
Doubledigit SalesCustomer Success
Frequently Asked Questions about Ana Lurbe Huertas
What company does Ana Lurbe Huertas work for?
Ana Lurbe Huertas works for Vlc Host
What is Ana Lurbe Huertas's role at the current company?
Ana Lurbe Huertas's current role is Back Office Team Lead Operations, Partnerships and Channels.
What is Ana Lurbe Huertas's email address?
Ana Lurbe Huertas's email address is an****@****ail.com
What schools did Ana Lurbe Huertas attend?
Ana Lurbe Huertas attended Doubledigit, Doubledigit Sales, Griffith College Dublin, Esic: Business & Marketing School, Universidad Complutense De Madrid, Universidad Ceu Cardenal Herrera, Universitat De València, Universitat De València, Ártica Online, Instituto Cervantes, Doubledigit Sales.
What skills is Ana Lurbe Huertas known for?
Ana Lurbe Huertas has skills like English, Customer Service, Teamwork, Customer Satisfaction, Problem Solving, Social Media, Google Adwords, Social Media Marketing, Photoshop, Spanish, Social Media Communications, Comunicados De Prensa.
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