Analyssa Martinez Email & Phone Number

• Update customer data on database• Build and manage the company’s social media profiles and presence on Facebook and Instagram• Create graphic content for Facebook and Instagram• Create shareable content appropriate for specific networks to spread the brand and TOS content• Organize promotional events• Go to person for all employee concerns and problems• In charge of all recruiting, testing and interviewing • Prepare employees by establishing and conducting orientation and training programs

San Antonio, Texas Area

• In charge of scheduling Closet installations for 7 Retail Locations and Business to Business projects• Maintain a live schedule for a staff of over 26 installers• Confirm and schedule appointments directly with customers• Develop effective solutions when scheduling problems arise• Responsible for working with insurance company for all Certificate of Insurance requests• Manage and resolve all installer and customer complaints and concerns• Train and mentor new staff members in protocols and procedures • Create monthly data analysis reports for efficiency and revenue purposes

San Antonio, Texas Area

• Provide high-level customer experience and serve as a customer liaison in problem resolution in regards to technical support and billing.• Sell and manage customer relationships in regards to ATT’s wired and wireless products including cellular phones, tablets, mobile Internet products, home alarm security systems, cable, satellite, and phone accessories.• Process click to store orders and direct merchandise fulfillment orders.• Closing procedures as mandated by management that can include balancing and closing cash registers and printing end of day summary transactions and file paperwork accordingly.

• Provided customer relations in regards to questions regarding products and provided insightful information to customers by explaining the benefits and both valuable and promotional products. • Consistently the associate appointed with the responsibility for stocking and creating visually appealing end caps and displays through the implementation of marketing concepts • Gained the responsibility of merchandising visually appealing end caps through the result of increasing sales for the beauty department by 30%• Responsible for the demonstrations of newly released and promotional products. • Daily ordering product inventory as needed depending on inventory levels with a focused on top selling and promotional products

Certification, Full-Stack Web Development - Php

16-week immersive, full-stack career accelerator that provides students with 536+ hours of expert instruction in software development.

Bachelor’S Degree, Finance, Graduated Summa Cum Laude

Bachelor’S Degree, Marketing, Graduated Summa Cum Laude

Activities and Societies: Delta Mu Delta International Honor Society, National Society of Leadership & Success, American Marketing.