Rohit Pathak Email & Phone Number

Calgary, Alberta, Canada

• Optimize system performance: Monitored and optimized application/system performance, reducing downtime by 20% and enhancing system reliability. • Technical Expertise: Acted as a key technical advisor, resolving 95% of critical support issues within SLA timelines. • Stakeholder Collaboration: Partnered with business teams to lead over 100 system installations, upgrades, and troubleshooting efforts, ensuring smooth operations. • Systems Integration: Spearheaded the integration… Show more • Optimize system performance: Monitored and optimized application/system performance, reducing downtime by 20% and enhancing system reliability. • Technical Expertise: Acted as a key technical advisor, resolving 95% of critical support issues within SLA timelines. • Stakeholder Collaboration: Partnered with business teams to lead over 100 system installations, upgrades, and troubleshooting efforts, ensuring smooth operations. • Systems Integration: Spearheaded the integration and enhancement of business applications, resulting in a 15% improvement in operational efficiency. • Issue Documentation & Resolution: Documented and resolved system deficiencies, reducing incident resolution time by 30%. • Client-Focused Support: Delivered tailored technical solutions to clients, maintaining a 98% customer satisfaction rate. • Process Automation: Implemented automated workflows, reducing manual processes by 25% and increasing system performance. • System Documentation: Created and maintained accurate documentation, improving knowledge transfer and support team efficiency. Show less

Montreal, Quebec, Canada

•Performing in-depth ERP application technical support via telephone, written correspondence, and electronic media delivering a high level of resolution on first customer contact.•Review priority-wise client communication and prepare client and internal documentation.•Provide initial support, service, and assistance of client configuration hardware and supported applications including application installation and configuration assistance functionality… Show more •Performing in-depth ERP application technical support via telephone, written correspondence, and electronic media delivering a high level of resolution on first customer contact.•Review priority-wise client communication and prepare client and internal documentation.•Provide initial support, service, and assistance of client configuration hardware and supported applications including application installation and configuration assistance functionality support.•Responsible for analyzing customer business needs and Liason between development team and customer.•Using SQL to troubleshoot performance issues and debug database at the backend. Show less

Saint John, New Brunswick, Canada

• Respond to routine inquiries and complaints from customers and interface with other departments when resolving customer inquiries.• Limit fraud exposure on suspicious inquiries by performing additional verification.• Identifying, analyzing, and conducting investigations of client transactions.• Compiling data and investigating alerts/referrals.

Saint John, New Brunswick, Canada

• Analyzed data from the previous seminars and figured out a way to present it in data visualizations that will be used by our clients. • Communicate with different teams to ensure documentation is prepared and timelines are met.• Assist in the company's daily operation and other administrative tasks.

Noida, Uttar Pradesh, India

• Independently analyzed and validated program specifications as well as designed and created reliable and reusable C# code that conformed to department standards and procedures.• Assisted in interpreting design specifications, clients' requirements, and use cases into functional applications as well as in ensuring their best possible performance, quality, and responsiveness.• Assisted Senior Programmer in researching user questions on program processing logics, and calculations… Show more • Independently analyzed and validated program specifications as well as designed and created reliable and reusable C# code that conformed to department standards and procedures.• Assisted in interpreting design specifications, clients' requirements, and use cases into functional applications as well as in ensuring their best possible performance, quality, and responsiveness.• Assisted Senior Programmer in researching user questions on program processing logics, and calculations as well as performing thorough program and application testing as required.• Worked with other junior programmers in developing ERP software for systems and windows service for data files as well as assisted in designing and creating webpages and new databases. Show less

Lucknow, Uttar Pradesh

Planned and organized events with attention to financial and time constraints at the university level. Collaborated with local NGO's to organize charitable events.

Master Of Business Administration - Mba

MBA with a specialization in International Business.

Bachelor’S Degree, Engineering, 1St Division

Activities and Societies: I was an active member of Aeronautical Club in college, took part in quiz contests, college fest and its.

High School, Education

Activities and Societies: football, NCC, Quiz, Swimming