Coordinated cross-functional teams including the commercial department, land and building resales, handover department, call center, payments, collections, court, DLD, and termination projects.Assisted over 100 agents across multiple departments in maintaining SLAs by providing bi-daily reports and thrice-daily updates to business heads, detailing ticket counts and SLA color coding, using Microsoft Excel.Assisted in preparing the workflow for resales, from ticket creation to finance verification, document compliance, service charges, pending payments, waiver memorandums, NOC and novation agreement signatures, DLD processing, and issuance of pre-title or title deeds.Identified and followed up on pending tickets with departments such as finance, call center, and land/unit resale team, ensuring correct status allocation, using Salesforce.Prepared ad hoc reports for business heads and agents using Microsoft Excel.Created weekly presentations for the CEO on handovers (legacy and current), BTS resale, and land resale, contributing to trend identification in Microsoft PowerPoint.Coordinated inter-departmental meetings within the commercial team, assisted in strategy creation for operations and prepared meeting minutes.Partnered with the technical team to develop Salesforce UI compliant with process flows for each department.Managed data and developed data protection strategies in SharePoint.

We direct our attention toward addressing everyday challenges that people encounter within the market we've extensively researched over the years. 😊 Our innovative solutions often visualize what others couldn't foresee. 🚀 Our primary focus isn't merely marketing our company; rather, we proactively identify our ideal clients through the effective channels we've established. 🎯 Gratitude to all who have supported us on this incredible journey. 🙌