Anam Ali Email and Phone Number

· Managing performance and behavior of Associates through effective 1:1 meetings, coaching, and mentorship.· Implementing performance goals, monitors and evaluating against pre-set goals implementing action plans to resolve performance barriers as needed.· Reviewing and analyzing performance metrics to identify areas of opportunity that will drive performance improvement.· Ensuringthat Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.· Partnering with workforce management to execute daily staffing plans, identifying and reporting significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.· Managing schedules, monitoring adherence, time-off planning, and attendance in partnership with Workforce Management.· Participating in daily Kaizen events to identify and implement process improvement change initiatives.· Conducting Seller interaction audits and provide coaching to improve performance.· Liaising with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Fulfillment By Amazon Process expert. Performance management, Team management, Data analysis.