1. Creating the annual dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the new-and-used sales departments.2. Meeting with Brand Manager & Directors to plan and implement objectives for achieving sales and gross profits.3. Monitoring the performance of the team, holding daily sales meetings and conducting sales training.4. Overseeing standards for displaying and merchandising both new and used vehicles.5. Coordinating the appropriate supply of new and used vehicles.6. Meeting monthly with the Brand Manager, Sales Director & Owner to review forecasts and profits for sales department.7. Working directly with the Brand Manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs and lease promotions.8. Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained.9. Auditing all appraisals of trade-in vehicles.10. Issuing all demonstration vehicles and ensuring that appropriate dealership records are maintained.

As an Assistant Sales Manager, reporting to the General Sales Manager, I'm responsible for profitability in both the new and used vehicle departments and for customer retention. To achieve this, we must effectively manage sales personnel, have a strong knowledge of the market, and an in-depth understanding of all sales departments’ financial data as well as strong customer relations skills whilst upholding the highest ethical standards in every aspect of the job.

I am responsible for converting potential leads into confirmed sales with extra products such as Gap, Fabric Protection and Warranty. The role requires for me to be very professional and customer focused with the ability to build rapport very quickly. The ability to build trust and communicate very well should be second to none. Achieving the targets came down to following the sales process, prospecting and following up all customers.