- Customer Engagement: Act as the primary point of contact for customers, responding to inquiries, resolving issues, and providing product information promptly and accurately through various communication channels (phone, email, chat, etc.)- Sales Support: Assist the sales team in identifying potential leads, understanding customer requirements, and recommending appropriate IT products or services that align with their needs.- Technical Expertise: Develop a deep understanding of our IT products and services to effectively address customer queries, provide technical guidance, and offer comprehensive solutions.- Quoting and Pricing: Prepare and present accurate quotes for IT solutions, ensuring competitive pricing and compliance with company policies and procedures.Order Processing: Process sales orders efficiently and accurately, ensuring timely delivery and seamless coordination with the logistics team.- Relationship Building: Cultivate and nurture strong relationships with existing clients, ensuring their ongoing satisfaction and loyalty to our products and services.Customer Feedback: Collect and analyze customer feedback, identifying areas for improvement and collaborating with relevant teams to enhance the customer experience.Sales Reporting: Maintain detailed records of customer interactions, sales activities, and updates using CRM software.Upselling and Cross-Selling: Identify opportunities for upselling and cross-selling IT products or services to existing customers, thereby maximizing revenue and customer value.Market Research: Stay up to date with industry trends, competitor offerings, and emerging technologies to effectively address customer inquiries and stay ahead in the market.Qualifications and Skills:• Proven experience in a customer service or sales role, preferably in the IT industry.• Strong technical background with a good understanding of IT products and services.• Outstanding problem-solving abilities and a customer-centric approach.

Responsibilities are: Administration of Microsoft Exchange server, Microsoft LYNC server and Active directory. Provide Technical Support to Exchange Server 2013 users, working on Mail exchange Server and Active Directory. Troubleshoot, maintain and upgrade desktop managed servers. Experienced with Windows registry and services and IT Operations are handled. Hands on experience with Outlook related issue, SAP, VPN and Microsoft LYNC. Build, configure and upgrade workstations, laptops and mobile devices. User provisioning user accounts and directory permissions. Monitoring Infrastructure using CACTI. Monitoring Network devices of the company and troubleshoot them. Use LANDesk Ticketing System for trace and keep quality of service Responsible for the creation of Service Desk documentation. Escalate problems and requests according to established procedures. Research end-user problems to determine root cause. Provide administrative tasks, such as password resets, permission management, account creations, remote software installations, etc.  Maintain accountability and ownership of issue/ request tickets. Call handling for level 2 and 3 support for corporate and for local users and email Escalation to different departments. Participate in training required to develop and maintain skills necessary to support end-users Provide trainings to the team for any new issues or new projects. SAP related Issues, creation of SAP IDs and general troubleshooting regarding any SAP issues. Communication with the technical engineer and explaining the issue. Maintain a high standard of business and ethical conduct with end-user, vendors and employees.

My responsibility was:  Installing and configuring computer hardware, software, systems, networks, printers and scanners Planning and undertaking scheduled maintenance upgrades Talking to clients and computer users to determine the nature of problems Responding to breakdowns investigating, diagnosing and solving computer software and hardware fault Supervising junior engineering and technical staff Agreeing timescales Obtaining replacement or specialist components, fixtures or fittings Checking computer equipment for electrical safety Maintaining records of software licenses Managing stocks of equipment, consumables and other supplies.

My responsibility was to encourage students for hard work, check all the Assignments and quizzes related to that subject and compile the evaluation sheet and to conduct the project demonstration.