Long-term cooperation on a freelance basis

Achievements• Improved staff satisfaction• Improved service quality• Improved coordination and cooperation within the departments• Improved inter departmental communicationRole• Manage the entire Butler and In-Room Dining department operations• Control labor and operating expenses through effective scheduling, budgeting and purchasing decisions• Assist in the development of menu items in order to stimulate growth in sales• Ensure standard of all food &… Show more Achievements• Improved staff satisfaction• Improved service quality• Improved coordination and cooperation within the departments• Improved inter departmental communicationRole• Manage the entire Butler and In-Room Dining department operations• Control labor and operating expenses through effective scheduling, budgeting and purchasing decisions• Assist in the development of menu items in order to stimulate growth in sales• Ensure standard of all food & beverage presentation and its quality• Ensure that all guests’ preferences and requests are met• Record all guests’ feedback and continuously search for improvement• Monitor guests’ satisfaction and manage guests’ complaints• Select, train, evaluate, motivate, coach and discipline the Butler/In-Room Dining team to ensure a high level of service accordingly with the Hotel Café Royal standards. • Duty Manager, making decisions on behalf of the General Manager when required Show less

Achievements• Implemented butler service, trained and developed the villa team skills• Created and implemented villa training manual and training plans• Created and implemented maintenance programs • Reviewed all standard operational procedures• Increased inter departmental communication and collaboration between departmentsRole• Oversee and manage the villa department operations • Main contact for villa owners and top VIP guests• Analyze weekly and on a… Show more Achievements• Implemented butler service, trained and developed the villa team skills• Created and implemented villa training manual and training plans• Created and implemented maintenance programs • Reviewed all standard operational procedures• Increased inter departmental communication and collaboration between departmentsRole• Oversee and manage the villa department operations • Main contact for villa owners and top VIP guests• Analyze weekly and on a daily basis all arrival guests to ensure that all preferences and requests are met• Pre arrival communication, arrival experience, check in procedure, billing and check out procedure• Analyze and record all guests’ feedback and continuously search for improvement• Monitor in house guests’ satisfaction and manage guests’ complaints• Conduct performance review and take disciplinary action to address performance challenges • Staffing, scheduling and payroll• Conduct site inspections for potential villa owners and villa rentals• Duty Manager four times a month, making decisions on behalf of the Resort Manager when issues arise• Report directly to Resort ManagerAdditional role• House Manager for Amanyara’s owners. Oversee all household operation, refurbishments, dealing with outside contractors, staffing and training. Show less

Achievements• Created and implemented all standard operational procedures• Designed pantries and purchased the necessary equipment• Hired and trained the butler teamRole• Oversee the day-to-day operation of the butler department• Apply guests’ feedback to service improvement efforts• Manage guests’ complaints • Analyze and record personnel and operational data and write related activity reports• Conduct performance review and take disciplinary action to… Show more Achievements• Created and implemented all standard operational procedures• Designed pantries and purchased the necessary equipment• Hired and trained the butler teamRole• Oversee the day-to-day operation of the butler department• Apply guests’ feedback to service improvement efforts• Manage guests’ complaints • Analyze and record personnel and operational data and write related activity reports• Conduct performance review and take disciplinary action to address performance challenges• Scheduling and payroll• Report directly to Head Butler Show less

Achievements• Created and implemented operation and administrative standards and proceduresRole• Respond to all group/events inquiries in order to maximize revenue and use of function spaces• Manage all group/events including preparing proposals, contracts, negotiating rates, site inspections and billing • Prepare BEO reports and direct BEO meetings• Manage problem resolution• Duty Management shifts three times a month• Report directly to Sales Director

• Coordinate credit distribution and assign daily tasks to room attendants and Houseman• Inspect all rooms in concordance with quality standards• Manage problem resolution• Arrange hospitality functions and dinner parties• Work closely with Front Office, Sales and F&B• Manage and direct a multicultural team in a union environment• Supervise and coach housekeeping staff• Train team members in all aspects related to service culture and St. Regis brand… Show more • Coordinate credit distribution and assign daily tasks to room attendants and Houseman• Inspect all rooms in concordance with quality standards• Manage problem resolution• Arrange hospitality functions and dinner parties• Work closely with Front Office, Sales and F&B• Manage and direct a multicultural team in a union environment• Supervise and coach housekeeping staff• Train team members in all aspects related to service culture and St. Regis brand standards• Report directly to Housekeeping Manager Show less