Ana María Fernández Email & Phone Number

Folcroft, Pa, Us

Bogota, Co

Wilmington, Delaware, Estados Unidos

Supervisor of the Sales operations team in North America. Accountable for the effective execution of the order-to-invoice process and customer experience, ensuring customer orders are honored within company shipment policies at optimum cost levels to achieve corporate financial targets.

Bogotá D.C., Colombia

Responsible for the governance & team operation model of the Mobility & Materials’ instance of Salesforce.com. I am accountable for the successful execution of CRM projects within the organization, translating the business requirements to the technical development teams and chairing communication & change management strategies.

Bogotá D.C., Colombia

Regional Competitive Intelligence leader for Ethylene copolymers division. Salesforce.com administrator for DuPont Performance Materials users from LA.Responsible for business analysis for the sales and marketing team related to competition in different market segments, pricing and profitability analysis, Project pipeline growth.

Bogotá D.C., Colombia

Salesforce.com CRM administration for LA and Salesforce.com Price Approval Power user:-Primary support contact for 115 users from USA, Canada, Mexico and Colombia for Salesforce.com Price Approval module.-Teamwork with DuPont corporate global Salesforce.com (SFDC) members, updating new SFDC releases and trainings for users.-Development of Training decks for Salesforce.com CRM and Price Approval-Development of price list reports for North America región-Troubleshooting of Price inconsistencies between Salesforce.com and SAP.-Continued CRM Pipeline Management activities for LA.

Responsible for Salesforce.com CRM administration for LA region of DuPont Performance Polymers division.-Provided Salesforce.com CRM support for 70 users from Argentina, Brazil, Colombia and Mexico: profile, security access, and permission sets administration. Onboarding of new employees, and refresh training sessions for Sales & Marketing, and Customer Service teams.-Developed & monitored data quality metrics Salesforce.com information for Accounts, Contacts, Leads and Opportunities, through creation of subregional reports & dashboards tracked with Sales Managers: number of outdated data records was reduced from 12% to 1% from 2014 to 2016.-Pipeline Management and Analysis for Mexico, Andean & Central America, Brazil, Southern Cone subregions: tracked projects to maintain updated pipeline and discussed action plans with technical, sales, marketing and demand teams to accelerate Project commercialization. 

DuPont Performance Polymers. Filaments, Resins & Elastomers sales responsibility for Andean Region.• Development of new business opportunities for resins and elastomers in Colombia and Peru. • Management of distribution channel of Andean region to accelerate growth in Colombia, Ecuador, Perú y Venezuela.• Leadership of mid and long term business projects involving technical, marketing, supply chain and sales team. • Maintenance of Filament accounts • Customer management: quotations, price negotiations, customer requests, new projects,

DuPont Performance Polymers. Filaments and Kalrez® & Vespel® sales responsibility for Andean Region. - Development of new business opportunities for Kalrez® & Vespel® .- Evaluation and definition of distribution partner for Kalrez®.- Distributor management for the glass and Oil & Gas industries.- Collaboration with DuPont Colombia’s team for sales activities related to the Oil & Gas market. - Price negotiation, customer visits, management of customer requests. - Support for sales activities of the resins and elastomers division: distributormanagement, price list administration.

Performance Polymers. Andean Region- Responsibility for sales activities to develop new business: organization of exhibition fairs and technical seminars. - Administration of price lists and new business leads. - Investigation of new markets.- Provide product information and assistance to new customers.

Developed project “Development of a standard make-up concept for LNG plants with mixed refrigerant cycles” within the department of Operations and Plant Start-Up of Linde’s Engineering Division.

Supported lab experiments for two doctorate investigations part of the research group WACKER-Macromolecular Chemistry at Technische Universität München. (Research projects on hydrogen activation and development of new organometallic catalysts for copolymer production)

Chemical Engineering, Chemical Engineering, 4.3 Out Of 5

Exchange Student, Chemical Engineering

Academic Baccalaureate And International Baccalaureate (Ib)

Activities and Societies: Prefect 2004