A Business Process Outsourcing (BPO) & Contact Center founded in 2007 with over 280 employees operating between Panama and Nicaragua. Connect International’s has expertise in collections including utilities, credit cards, student loans and medical consisting of insurance claims. Also servicing back offices such as eOscar, compliance and legal redacting. - Oversee on-site managers and overall responsibility of over 280 employees while driving continuous improvements and quality performance of operating metrics such as productivity, staffing, training, attrition and costs.- Oversee collection team's productivity and strategize with supervisor for better production results. - Achieving human resource objectives by recruiting, selecting, orienting, assigning, counseling, and disciplining teammates; addressing teammate relation issues appropriately; administering scheduling systems; communicating job expectations, job performance and evaluations; planning and reviewing compensation actions; enforcing policies and procedures.- Elaborating and implementing strategies including marketing, recruiting and client buildup.

Exceptionally accurate translation skills with over 10 years experience between English - Spanish. Consistently relied upon for verification and correction of translated materials. Simultaneous translation between all parties during teleconferences and in-person business meetings. Experienced working in multicultural environments. Lived in the United States for a total of 18 years, lived in Japan for one month and traveled multiple times for business and for pleasure to Europe, Asia and South America. *** Confidentiality is provided for every work done ***- Transcription and translation of legal documents including birth certificates, immigration applications, police records, graduation diplomas and marriage certificates.- Translation of company charters – incorporation of company, reform of company shares and business names. - Translation of free zone regime documents. - Translation of presentations - Written translation, proofreading and editing of information packages for diverse investment industries between English and Spanish and vice versa.- Written translation, proofreading and editing of sector brochures including manufacturing, outsourcing, tourism, energy, mines and agribusiness terms. - Elaboration, translation, proofreading and editing of presentations for conferences, forums and summits in both English and Spanish languages. - Elaboration and translation of sector study for the manufacturing industry, tourism industry and outsourcing industry. - Elaboration and translation of Terms of Reference for international biddings in consulting.- Translation of daily communication such as emails and correspondence to foreign investors.- Simultaneous translations between investors and government officials during business meetings.- Simultaneous translations during press conference and interviews. - Transcription of interviews of various topics.

Hotel El Portal 1610 has a passion for great customer service. The name of the hotel is based on the year in which Leon was founded in. Portal represents a door or "main" entrance to the knowledge and enjoyment of Leon's history, artistic and religious cultural. Hotel El Portal 1610 is located in front of the now museum, where famous poet Rubén Dario grew up. - Marketing the hotel on different booking sites; Updating and maintaining hotel website and increasing traffic; Reaching out to potential business allies; Creating brand awareness

The Official Investment Promotion Agency (IPA) has positioned itself as one of the most dynamic and respected IPAs in the region, having received numerous recognitions for its practices from independent evaluators, including the United Nations Development Program (UNDP). The agency was recently ranked the #1 Investment Promotion Agency in the world by the World Bank's Association of Investment Promotion Agencies (WAIPA), in 2012, placing Nicaragua as one of the top destinations in the Americas for direct foreign investment attraction. During my time in PRONicaragua, I have contributed to the attraction of over U$1.1 Billion of foreign direct investment and helped generate over 44,000 jobs between the years of 2008-2015. As Investment Promotion Manager for Services: - Led the team in successfully attracting over U$253 Million of FDI and generated 5,139 jobs between 2010 and 2015 through direct contact with key investors. - Defined and implemented investment promotion strategies for the energy, outsourcing and tourism sectors and increasing the pipeline of prospective investors. - Contributed in organizing and promoting Nicaragua for FDI through 24 international events as well as local high-level events. - Led and trained investment advisors in successfully meeting yearly investment goals. - Designed initiatives that contribute to the continuous growth of the investment climate in Nicaragua, including the further development of human resource through IDB and World Bank projects.

- Successfully attracted U$13.2 Million of foreign direct investment and generated 1,265 jobs between 2008 and first semester of 2010. - Promoted Nicaragua as a destination for foreign direct investment through distinct promotional activities including work missions and roadshows with participation in international forums. - Advised potential investors on the benefits of establishing operations in Nicaragua during their evaluation process.

- Achieved “Top Producer” award during the first year as an agent.- Successfully closed transactions simultaneously; Closed 48 deals in 2006.- Proved to work efficiently in a fast-paced environment and multitasking various client accounts. - Handled stressful situations between clients during the sales process (buyers and sellers).- Organized inspections and open houses for clients

Hilltop Lending Corporation: Parent Company offering various services including mortgage brokerage, facilitating mortgage loans and real estate services. Services offered throughout Northern and Southern California. - Worked with 100% financing and refinancing programs - Negotiated loan programs and payment plans for clients - Communicated effectively with wholesale reps establishing prices - Persistence in finding solutions to unexpected problems during the evaluation and requirements of loans - Worked well under pressure. Built and maintained client database through cold calls and networking

- Organized store layout and presentation - Sale of store products - Maintained customer satisfaction