Ana-Maria Mocanu Email & Phone Number

Luton, England, United Kingdom

• Produce bespoke correspondence• Prepare documentation and administrative support for the Principal Solicitor• File-open, including completion of internal, forms, preparation of relevant documentation and setting up paper files where needed• File-close with the inclusion of data inputting, returning client documents, completing internal forms • Scann, print and copy documents, • Prepare outgoing mail for dispatch• Legal Research• Communication with clients and others, in person, by correspondence and on the telephone• Communication with court, barrister and 3rd party professionals as necessary• Handle confidential client or case information• Create reports for solicitors based on case specifications• Create reports for Solicitors based on case specifications• Conduct interviews with clients and providing them with legal information• Monitore changes to government guidelines or regulations and submitting reports on pertinent changes• Contact courts to obtain information• Go to court to assist to assist and take notes when necessary

Luton, England, United Kingdom

I offer witnesses and their supporters confidential support, guidance and information in relation to the court system and the process of giving evidence in court.I explain court procedures, legal terms and outcomes.I go into the courtroom with a witness and assist them if permitted.I work with other Witness Service volunteers and staff, while liaising with court personnel.

Luton, England, United Kingdom

• Undertook the training• Answer the customers’ enquiries through adviceline, telephone, webchat, or email• Offer the most relevant and suitable confidential, imparțial, and independent legal advice to the clients' law related inquires through telephone, email and webchat.

Luton, England, United Kingdom

• Answered customer enquiries or passing them on to the appropriate department.• Offered legal advice to clients in regards of housing law, employment and consumer law via telephone interviews and emails. • Made sure that the customer's experience is a positive one.• Attended face-to-face and online meetings with the Law Clinic's legal advisers, managers, and the director of the Law and Finance Department.

Luton, England, United Kingdom

• Responded to students' and prospective students’ queries via email, or phone• Provided technical assistance for questions and problems• Transferred the students to the appropriate department if needed

London, England, United Kingdom

• Leaded weekly IT support sessions with members of the Mental Health and Wellbeing service• Created the teaching environment that is responsive to the needs of the members

Luton, United Kingdom

• Always was liaised with the Law Society’s members to coordinate;• Researched audience preferences;• Created engaging text, images and video content about events within university;• Designed posts to sustain readers’ curiosity;• Organized meetings with Law Society’s members and discussed about future events;• Came up with ideas of events and organize them as a society within the university;• Organized meetings with the course leader for seeking advice and other ideas

Luton, United Kingdom

• Received the training on how to act in a professional manner with students for both online and face to face meetings;• Responded to the emails from foundation years’ students;• Helped them by giving online advice, so that their issues are solved;• Virtually encouraged them to be more confident regarding how to use the university's digital platforms, by being friendly, polite and by offeeing the most relevant and suitable support.

Luton, England, United Kingdom

• Operated several front-desk operations including greeting customers, scheduling appointments, updating client records and processing transactions.• Made face-to-face and telephone appointments.• Kept a record of clients’ information and administrated treatments

Bachelor'S Degree, Law With Criminology, First Class Honours Degree (1:1)

Activities and Societies: Participated in the internal mooting competition, first round, as a leading appellant appearing as senior.

Itq Course, Pozitive Feedback

Esol Course, Pozitive Feedback

High School Diploma (Baccalaureate), Social Sciences, First Class