Ana-Maria Vasile Email and Phone Number

Achieved a significant past due reduction from 32% to 15% during the first 8 months for the portfolio managedSuccessfully covered a ~500 customers portfolio, including top tier and tier 2, 3 customers by employing a customized and targeted approach to deliver the best cash flow impact and also preserve and improve customer experienceAssigned SPOC for EDE payer group- AR complex & high P&L impact reconciliationsNavigated seamless communication and coordination between departments involved, fostering a cohesive and collaborative work environmentProactive initiatives to optimize billing and cash collection process through root cause elimination and process changesSilver Award from business stakeholders for the past due reduction and contribution to the business results during 20222023 Silver Award from Collections leadership for past due reduction without open orders credit/delivery hold as main leverage (rental business) 200 K recovery in one month spanApr 2024 Silver Award for reconciliations completed during Q1

Product Owner & People manager for global Team of 6 direct reports- SAP OTC SME-s assigned to a pole or regionDrove the Mininum Order Value Fee implementation in the regionsInitiated and oversight on EDI workflows error reduction Six Sigma project for Fire Americas crossfunctional with the CX OM Team- error rate reduction by 5% from an average of 9% in 2021, 3 direct team members Green Belt certifiedOverall drove and supported standardization of SAP & EDI set up and related processes cross businesses & regions and all improvement initiatives related to/impacting SAP and the OTC process (e.g. e-billing, EDI workflow errors, CRD set up, customer self-service portal, sales organisations consolidation, Tiering Program)1 team member promoted inside the team

Operations & People manager ~10 direct reports, multiple teams and clusters formulas: Eastern Europe, Russia, Kazakhstan & Turkey; South-Eastern Europe, Turkey & Ukraine; Projects Admin UK, Nordics, BeneluxSuccessfully led the extended EMEA Projects team (20 persons and all EMEA countries- highest complexity and highest revenue business area) during quarter ends and transition periods8 team members promoted inside the team or extended organization

Extra responsibility taken at own initiative as part of our department's deployment of the Honeywell Operating SystemDrove the quarterly and yearly target at department level; submission target exceeded overall for 2018Highest number of Kaizen ideas submitted and also highest number of ideas handled in 2018

-operational tasks ~ 80%; assisting Team Lead in daily, monthly team related activities

Pivot, cross-functional role in all areas related to project management and project lifecycleSPOC Admin for the first country transition to the Back Office model (May 2011)SAP super user, Siebel Subject Matter ExpertBest Global Customer Care Rep. Award (March 2015

-answering customers' questions and complaints via email and post-resolving operational issues that may arise (e.g.: order status, returns, and deliveries, invoicing, adjustments)

-assisting native English teachers during class-contributing to the English newsletter and to several books and leaflets