Managed a team of 30 people.Used commercial information and product knowledge to drive sales. Increased the yearly sales.Managed the budget of hours in the store effectively and taking corrective actions to achieve the productivity.Designed the ideal rota to make sure I have the right people at the right time and be reactive due to business needs.Awareness in Competitors shopping and able to give appropriate feedback to product managers, regionals and team.Ensured a high level of customer service is offered in the store and giving training to the team making sure an excellent customer service is achieved.Solved and managed customer issues as they arise and thrive for customer satisfaction.Ensured the store is merchandised according to the best sellers and current trends.Ensured that orders and replenishment are done timely and effectively.Ensured stockroom is organised efficiently.Ensured that procedures such as payroll, HR, recruitment are in place, driving them, monitoring and putting corrective actions in place when necessary.

Managed daily replenishment and complete orders meeting deadlines.Demonstrated commercial analysis and to react to information.Drove sales to improve store performance and to support the General Manager. To ensure we achieve a good level of productivity.Managed the delivery process efficiency and react to unexpected circumstances when needed.Worked with the merchandising team to plan and adapt the moves to the store.Delivered excellent customer service by ensuring all team is fully trained.Completed new staff inductions and training of new staff in store procedures and closing standards.Recognised potential in staff, and taking appropriate action to train and develop this potential.Ensured the smooth running of day-to-day business by showing flexibility: completing any duties as required.

Ensured all new stock is merchandised in accordance with the company procedures.Ensured the shopfloor is fully replenished throughout all the day.Increased sales by displaying product in accordance with the customer needs.Demonstrate commercial analysis and react to information.Excellent product knowledge on the stockroom and shopfloor levels.Awareness of the trends in order to provide the best of customer service and apply this within the moves in the store.Training of new staff in store procedures and closing standards.Recognizing potential in staff, and taking appropriate action to train and develop this potential.

Duties included money-handling and till work.Training new people with the till procedures and closing standards.Providing excellent customer service.Serving customer at the till point.Making sure deliveries were done on time and the product was merchandise in the store following the standards set by the company.

-Training new people with the till procedures and closing standards.-Providing excellent customer service.-Serving customer at the till point.-Making sure deliveries were done on time and the product was merchandise in the store following the standards set by the company.-Windows dresser.