Anamaris Cousins Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

Listen, analyze and accurately transmit information shared by caller | Convey cultural and regional nuances to ensure effective communication | Engage in active listening, retention and accurate note-taking to maintain a high level of accuracy during interpretation | Understand key terminology for various industries, including insurance, healthcare, financial and legal.

Houston, Texas, United States

Houston, Texas Area

My responsibilities include listening to disputed issues, identifying triggers and assessing information gleaned from those discussions to test perceptions and weigh options available to achieve the desired outcome. I leverage my in depth knowledge of policies, procedures and operational systems to help individuals navigate through obstacles and to identify potential patterns of systemic breakdown.

Houston, Texas, United States

Ambassador for the Dispute Resolution Program, educated internal and external stakeholders about the ombuds role. Advised employees of diverse backgrounds and cultures who performed blue-to-white collar roles, regarding disputed issues, assessed information and formulated options to resolve those concerns.Handled hundreds of cases annually pertaining to dissatisfaction with organizational leadership, peer-to-peer and supervisory relationships, policy questions, career progression, with a 98% satisfaction rate over 6 years. Created quarterly and as needed reporting functionality in new case management software adopted by the team.Led initiative to extend ombudsman program to employees in Latin America, researched business practices and legal implications. Gained buy-in from leadership in each country for the region.Conducted quarterly presentations to groups of varying size and hierarchical levels within the organization.

Houston, Texas, United States

Conceptualized creative marketing materials and campaign to heighten awareness of the office and encourage employee participation in the program. Honed in on systemic gaps and designed a strategy to meet the organization’s needs. Developed strategy to increase DRP’s internal visibility by disseminating information about program through training, articles, reports and other internal resources. Transformed program materials from cumbersome legalese to approachable, easy to understand overview of services offered. Updated austere, impersonal look and feel of website to match printed materials.