Ana Arredondo Email & Phone Number

San Antonio, Texas, United States

• Recruit, hire, train, supervise, coach and performance manage, up to 20 Proposal Coordinators and achieve SLA targets by adhering to client standards• Attend, lead and participate in team meetings• Develop customized solutions for new and current RFP response processes• Ensure team demonstrates customer service attitude through excellent knowledge of tools and processes• Ensure sound relationships exist between Proposal Coordinator team and Campaign Planning team• Analyze RFP volume across Team and develop and manage workload distribution.• Systematically review and assess Proposal deliverables to ensure accurate and on-time delivery to internal customers (Sales Teams)• Participate in the development of process improvements that result in increased delivery speed and accuracy• Methodically track defects, and troubleshoot and solve inefficient approaches• Work directly with VP Campaign Planning on proposal preparation questions• Act as a subject matter expert by having a deep understanding of CCO’s business, processes and tools • Collaborate with VP Campaign Planning to understand and support client proposal requirements and ensure that Sales has the required sales materials and support information for all RFP responses• Supervise, guide and motivate Team and ensure high quality of work and customer service

San Antonio, Texas Area

• Support a team of 15+ Proposal Coordinators & Team Leads to effectively execute accurate packages for advertising clients.• Ensure team metrics are met by coordinating appropriate scheduling, ensuring resource management and communicating up-to-date procedures.• Manage and provide a 1-2 week, classroom style training and orientation for all new recruits. Support the Proposal Coordination team and internal clients by reviewing and editing RFP’s to ensure accuracy of information and deliverables.• Monitors the various errors, omissions and calculation errors made by the Proposal Coordination team while building requested proposal deliverables.• Reviews deliverables that include deliverable documents as directed by the Supervisor/Manager – Sales Proposal Support, including: Excel spreadsheets, photo databases, PowerPoint presentations, map creation, and beauty shot collection.• Assure complete and timely completion of proposal deliverables prior to leadership review.• Work against Service Level Agreements (SLA), in particular accuracy of deliverables and speed of response to internal clients, and report results to the Supervisor/Manager- Sales Proposal support.• Make corrections to proposal deliverables as needed, and maintains a quality scorecard that supports performance tracking results for each team member.• Review RFP deliverables and determine quality issues related to deliverables created by the assigned Proposal Coordinator• Utilize CCO’s proposal and mapping tools to help edit key information for proposals, and work with the Proposal Coordinator on corrective action needed.• Review proposal data using Excel, SalesForce, Map Info. Pro, Adobe Acrobat Pro and PowerPoint as needed• Access databases to collect proposal material for comparison and review• Use Salesforce worksite to ensure proper workflow and quality tracking

San Antonio, Texas

San Antonio, Texas, United States

San Antonio, Texas, United States

• Promoted all aspects of sales for the Event Center Ballroom and Arena to meet/exceed sales goals.• Maintained all property events, client information and event activities using Delphi.fdc.• Conducted site tours/visits with potential clients.• Created event proposals and site agreements for ballroom and arena business. (Required knowledge of event space pricing and/or catering menus)• Facilitated the site agreement legal review process via the corporate legal team and ensured all event licenses and insurance requirements were met.• Assisted in the production of event set-up diagrams per event specifications using Meeting Matrix Software.• Attended various Tradeshows and Expos to promote venue services to create relationships and seek new and returning clientele. • Managed and communicated internal and external event calendar to appropriate property staff in a timely manner in order to ensure efficient management of event space as well as to allow sufficient staffing opportunities as needed.• Created and distributed Banquet Event Orders as needed.

777 Kansas Star Drive, Mulvane, Ks 67110

* Seek, maintain and execute event business.* Coordinate and maintain the annual booking event calendar.* Create Event ProFormas, Manifests and Offer Letters for facility events. * Develop and maintain relationships with industry professionals, governing agencies and the general public.* Facilitate event contract processing with corporate legal department.

Wichita, Kansas Area

* Manage booking calendar for arena events.* Process, maintain and monitor payment for purchase orders for arena department.* Maintain office supply inventory.* Assist Arena Director, Arena Event Manager and Arena Box Office Manager with event related documents and expense reports. * Assistant to Arena Director.

Wichita, Ks

* Process payments and documents such as invoices and cash receipts.* Responsible for daily invoicing.* Enter, update and retrieve acounting data from automated software.* Process and maintain biweekly payroll and documentation. * Provide internal customer support to employees regarding payroll and limited HR issues.* Provide external customer support in person, via telephone and emails to customers.* Provide professional and clerical support to all company supervisors and leads. * Process and distribute data and reports from automated system as requested.

Provided administrative support to Program Manager and Health Educators.* Assisted with annual communication plans.* Assisted with event preparation and organization for community events.* Provided bilingual (Spanish) services upon request (translations and presentations).(Public Health Emergency Management)* Directly supported the Public Health Emergency Management Team.* Participated in emergency management exercises.* Assisted in the management of the MRC (Medical Reserve Corps) program.(Policy and Program Development)* Responsible for supporting the Policy and Program Development Coordinator.* Assisted in maintaining and creating a monthly newsletter.* Assisted with the organization and facilitation of health fairs as needed.

Provide Administrative Support for the Health Promotion Program at the Sedgwick County Health Department.

• Facilitate hiring process for all programs. • Administer HR related issues (disciplinary actions, payroll questions, grievances, etc.)• Serve as Customer Service Trainer representative for the department. • Coordinate the Team Training Process and oversee the Project Advisory Council.• Serve as Liaison to HR, Legal and payroll.• Compile, analyze data and prepare reports from SAP for management staff.• Develops and assists in the development of new methods and policies for the department as related to HR.

Served as HR Liaison to provide direct support for all staff with HR related issues.* Responsible for Payroll Management.* Served as Customer Service Trainer.

Responsible for daily acounts payable transactions for the department including expediting purchase requests and processing invoices for payment.

Ba, Strategic Communication

Minor in Spanish

B.A, Communication; Strategic Communication

Associate'S Degree, General Studies

Activities and Societies: HALO - Hispanic American Leadership Organization