Ana Martínez García Email & Phone Number

Crewe, Gb

Nantwich, Inglaterra, Reino Unido

Responsible for assisting in managing the day-to-day operation of the Reception/Sales department.• Dealing with all enquiries and resolving any problems that may arise.• Developed marketing strategies to raise onsite sales• Responsible for all the onsite marketing activity at the Hotel• Deputizing in the absence of the Reception Manager• Receiving all incoming calls/emails and ensuring the distribution to the relevant person/department• Welcoming visitors to the hotel, providing a warm welcome and making sure all the guests are look after.

Nantwich, Inglaterra, Reino Unido

Responsible for online/offline reputation analysis• Sentiment analysis using TripAdvisor, focussing by department and detecting trends that are then used to improve customer care.• Analysis of customer’s feedback across different channels and detecting trends to improve our NPS and departmental scores.

Reino Unido

Responsible for assisting in managing the day-to-day operation of the restaurant and maintaining a high and active profile at all times, and for effectively dealing with any situation that may arise.• Managing staff rotas, holidays and organizing work schedules• Customer care, resolving complaints and ensuring delivery of quality customer service, hygiene and food safety• Supervising a team of 40 people• Deputizing in the absence of the Hospitality Manager

Sabadell Y Alrededores, España

Assisted the marketing department with online and offline campaigns to promote and raise brand awareness• Collaborated with the marketing department to develop social media strategies• Creation and optimization of email marketing campaigns• Supported projects carried out by the marketing department

Palma Y Alrededores, España

Responsible for creating and administering ongoing training programmes for new and current employees• Created procedures and documentation related to internal departmental processes• Developed, updated and administered all call-centre training materials• Analysis and proposals to improve computer systems as well as B2B and customer management tools (CRM)

Servicio de atención telefónica para agencias de viajes. Servicio de asesoramiento, venta y postventa de producto touroperador Travelplan.

Máster, E-Tourism: Estrategias De Marketing Y Comercialización Online

Diplomatura, Turismo