Objective planning, risk management, project budgeting, and scope definition Coordination of remote teams for task assignment. Data and metrics analysis. Project monitoring and control. Client and partner management. Definition and strategy for lead generation campaigns.TOOLS: Google Analytics, Trello, ChatGPT, LookerDataStudio, Miro, Notion MindMeister, Canva, Adobe ilustrator, Photoshop, Brevo, Manychat,

In this new stage, I will be managing large corporate accounts and significant professional firms in a more concrete and personalized manner, addressing any doubts or inquiries they might have regarding software applications.The role involves closely monitoring each case, working directly with Software Development and the Product Owner to provide the most accurate, swift, and reliable responses in order to deliver excellent customer service.In addition to this, I conducted training sessions and workshops on the latest updates and new features in software applications.The tools I have used on a daily basis include Salesforce, DevOps, and Jira, along with the suite of A3Software applications. A3ECO | A3SOC | A3REN | A3GES | A3ASESOR | A3DOC | A3ERP | A3factura | Business360

Management of High Accounts & Professional Firms.The Specialized Attention Department offers direct and personalized service, addressing all types of inquiries, doubts, or issues, always focused on achieving customer excellence.This position goes beyond traditional roles, aiming to anticipate client needs by being proactive in communication and ensuring the client feels well-cared for.I used to work collaboratively with regional Partners Support Group, providing assistance to partners with inquiry resolution when was needed.

Post-Sales Technician for Customer Support in Accounting and Tax Software.Handles incoming calls and processes issues for Quality Control.