• Identify and drive product initiatives forward that have multiple stakeholders, competing deadlines, and many moving parts.• Define and manage strategic initiatives that improve product team efficiency and impact.• Facilitate meetings to drive progress against goals and objectives, and establish clear next steps and owners while resolving blocks that impede progress.• Proactively assess risk, raise flags, and resolve issues before they become problems for the larger teams.• Support the management team with effective team communication, proactive problem solving, information distribution.• Define and measure impact of programs and initiatives both qualitatively and quantitatively.• Source and manage operational budgets, vendor relationships and contracts.

• Ensure Creative team completes project brief.• Develop the Project Plan with the team and manage the team’s performance of project tasks.• Secure acceptance and approval of deliverables from the Project Sponsor and Stakeholders.• Responsible for communication, including status reporting, risk management, escalation of issues that cannot be resolved in the team, and, in general, making sure the project is delivered in budget, on schedule, and within scope.

• Manage project plans, timelines, and action items. • Document team meetings and key projects.• Test and optimize new product features.• Manage customer support platform for career development tool.• Assist in content management system and content quality procedures.• Support content clean-up initiative on internal career development platform.• Partner with team members to develop & design business requirement documents for product features. • Help team reach goals and objectives by assisting in various projects ranging from data analytics, communications, user acceptance testing, to designing marketing materials, presentations, and mocks of upcoming features in the product.

• Tracked, aggregated, and provided updates on re-branding and content migration progress.• Coordinated end-to-end content re-branding and migration initiative.• Collaborated with team members in planning and organizing content quality strategies.• Applied consistent look and feel to all content assets and products. • Ensured all program materials followed branding guidelines.• Migrated existing web content to new content management system based on new brand guidelines.

• Developed and executed creative concepts for design assets consistent with style parameters and guidelines.• Supported design and communications team in planning fundraising marketing strategies.• Designed marketing materials including but not limited to flyers, invitations, posters, and programs.• Aided Design Director with on-boarding of new interns.• Designed and distributed monthly newsletters.• Involved throughout entire design process from preliminary sketches and conceptual research to design and printing of final materials and products.

• Collaborated with General Manager with re-design of corporate logo.• Lead development and implementation of re-branding initiatives, including presentations, collateral, and other marketing materials.

• Worked with business owners to develop and execute creative and advertising strategies for initial business ad campaign. • Designed, illustrated, and published in-store graphics.

• Researched and documented troubleshooting of system issues.• Implemented troubleshooting procedures for Field Technicians.• Developed and designed interface and structure of HTML-based instruction manuals.• Supported client meetings and checkpoints.

• Conceptualized, developed and published new website.