• Collecting and analyzing large and complex data sets and validating data to ensure accuracy and completeness.• Write, test and schedule audits for data validations reports using SQL Stored Procedures, Views and Functions• Conducting ad-hoc analysis, solving data discrepancies, and generating actionable business insights.• Monitor ETL jobs and respond to any job failures. • Coordinate with UAT and Engineering team to support test plan execution to validate that solutions meet business expectations.• Development support for platforms and applications assigned and work on Level 2 service requests from business users.• Document knowledge base articles for Tier-1 and Tier-2.• Work with customer stakeholders and team members for performance improvement and suggestions fostering trust and alignment between cross-functional teams and senior stakeholders.

Excel in extracting complex requirements and leading solution design discussions for precise project alignment.Proven experience in Tier 1/2 support, reporting, business requirement gathering, and product development/enhancement.Collaborated on an Online Support Portal with the CRM team, partnering with Microsoft for data migration and integration.Implemented upgraded Dynamics versions, introduced features like auto case creation, closure, and Co-Pilot, and revamped reporting structures.Played a pivotal role in enhancing efficiency, leveraging technical knowledge, and experience with SDLC and Agile methodologies.Proficient in IcM and Snow tools, with extensive experience in software development life cycle (SDLC) phases.Established bug resolution processes post-migration, collaborated on access requests, and provided regular updates in team syncs.Designed, developed, and maintained Power BI dashboards and reports, ensuring effective project execution.Prioritized client needs, communicated detailed information effectively, and fostered inclusive teamwork, embodying organizational values.Extracted data from various sources, performed necessary transformations for Power BI analysis.Proven ability to handle business-critical issues within defined SLAs, building strategic and tactical project artifacts.Outstanding written and oral communication skills, with expertise in public speaking, interpersonal, analytical, and problem-solving skills to meet project deadlines.

Key Responsibilities:• Updating payments information including SWIFT codes and Standard Settlement Instructions (SSIs) within 90 day cycle• Handling customer and client queries through CRM and providing optimal solutions within the agreed TAT • Updating the details of banks- including their Legal entity details and key contact details.• Researching, analyzing, sourcing and processing the corporate actions histories of international financial institutions, including mergers and acquisitions, name changes, liquidation and license revocations.• Updating comprehensive personnel details, including board members, senior management and department contacts• Lead a team of six data analysts, prioritizing own and team workload to meet KPIs.• Train and develop staff to ensure skills are introduced in line with business needs.• Carry out timely and thorough quality control checks.

PEP Backlog Connect:* Proper Quality Checking of the cases* Preparing MIS on a daily basisWorking in RISK Department of the company in the field of Anti Money Laundering on following projects:PEP Connect:* Identify & List down Politically Exposed Person (PEP), high net worth individuals and entities/companies* Qualitative Research & background screening upon PEP's* Creating & Maintaining database of PEPs in database of RDC, USA*Overcome language issues through various translator*Preparing MIS on daily basisRISK Connect:*Preparing reports on proples and organizations who are suspected to have any criminal links or who are found to be involved in some illegal activities* Mainating database concurrently in DQA & GRIDENHANCE DUE DILIGENCE(EDD):*Complete Research on high net worth individuals*Phasing information on well formatted PPT