•Work with the Director of Ticketing Systems for AEG/Staples Center on constructing events in the Veritix Ticketing Software for the Los Angeles Kings, Lakers, and Clippers premium seating.•Create the back-end booking system used by sales executives for Staples Center Hyde Club seating.•Manage and distribute premium seating attendance reports.•Manage event day responsibilities at Staples Center box office including will call, ticket reprints, and barcode troubleshooting. •Assist with the mailing of season tickets for Los Angeles Kings, Lakers, and Clippers. •Process event suite orders and premium seating ticket holds.•Process invoices and maintain department budget book.

•Assist with creative aspects of Mynewsdesk branding, communications and sales processes.•Coordinate with management and marketing department to assist in database maintenance.•Provide management team with analytical social media data reports.

• Assist Premium Sales Managers in the execution of the sales process, including the creation and execution of all sales materials, contracts, scheduling, commissions and bonuses.• Track and communicate daily, weekly and monthly sales numbers, projections, goals and contests.• Generate prospect lists and manage in CRM and Excel Spreadsheets.• Utilize Archtics ticketing system to process payments, manage inventory and run reports.• Assist current and new premium seating customers with customer service related inquiries.• Create and execute prospect special events at the Rose Bowl Stadium and offsite.• Manage Rose Bowl Stadium event operations and sales execution including UCLA home football games, the Rose Bowl Game, BCS National Championship game and other events.• Additional office management including budgets, invoicing, expense tracking, billing, supplies and maintenance.• Manage the mailing and distribution of Rose Bowl Game and BCS Championship game tickets.• Hire and manage sales interns.

•Facilitate all walk-in and call-in traffic and manage meeting space.•Process all out-going and in-coming mail and manage shipping services.•Maintain office supply inventory and office equipment.•Assist with the hiring, scheduling, and supervising of interns for Ticket Sales Department.•Develop RSVP lists to quickly check in Reign VIPs and Season Ticket Holders at outside arena Reign events with over 3,000 people in attendance.•Increased Kids Club membership by 65% year over year and coordinate with Community Relations department to schedule player and mascot appearances for Kids Club events.•Assist Account Executives with servicing season ticket holder accounts by making in-seat visits and communicating through email and phone. •Assist with the mailing and distribution of season tickets and mini-plans.•Assist Ticket Ops with numerous Archtics related reports and print jobs. •Process payments on Ticketmaster Archtics database and ensure it is in working order by identifying and removing duplicate and expired accounts.•Retain knowledge of arena services, layout and policies.

•Learned to use Archtics to support the ticket sales staff by updating customer memos, creating new accounts with full contact information, and processing reports for analysis.•Assisted box office will call on gamedays using Archtics to re-print tickets.•Responsible for executing specific in-game fan experiences for clients: meet and greet with players, zamboni rides, and intermission contests.•Improved ticket department relations by making in-seat visits to clients to deliver giveaways and listen to feedback.

•Primary client services assistant for the largest real estate agency in the San Gabriel Valley.•Expedited real estate paperwork for faster transaction processing.•Aided real estate agents in coordinating off-site meetings.•Recognized by company for exceptional customer service and consistent attendance.