Ana Mir Pomés Email & Phone Number

Barcelona, Ct, Es

Barcelona, Cataluña, España

• Process customer orders according to account-specific agreements, including invoice preparation following specific customer requirements. Invoices should be sent to customers in AX and through E-Invoice.• Manage incoming calls and promptly respond to customer inquiries, taking ownership of customer follow-up and communication.• Resolve customer complaints and queries to ensure customer satisfaction.• Identify and assess customers' needs to provide personalized support and ensure… Show more • Process customer orders according to account-specific agreements, including invoice preparation following specific customer requirements. Invoices should be sent to customers in AX and through E-Invoice.• Manage incoming calls and promptly respond to customer inquiries, taking ownership of customer follow-up and communication.• Resolve customer complaints and queries to ensure customer satisfaction.• Identify and assess customers' needs to provide personalized support and ensure their satisfaction.• Maintain accurate records of customer interactions, transactions, comments, and complaints.• Provide professional customer support by opening and maintaining customer accounts, recording account information.• Keep databases and related documents updated, including adherence to SOX-based controls.• Collaborate with internal stakeholders across different functions, including Manufacturing, Sales, Logistics, and Finance, and offer support to customers and sales team members by providing information and creating reports. Show less

Barcelona

✓ Personalized and detailed attention to clients from different channels (Hospitals, Pharmacy, Wholesalers) and to the sales network. Maintain strong relationships with clients and pass on their queries to internal teams. ✓ Guarantee maintenance of the database of 800 public and 300 private clients (DIR3, PPOO).✓ Responsible for the correct flow of orders on various platforms SAP, Esker, EDI, BOE, AEMPS.✓ Coordination with different teams to provide efficient customer service:… Show more ✓ Personalized and detailed attention to clients from different channels (Hospitals, Pharmacy, Wholesalers) and to the sales network. Maintain strong relationships with clients and pass on their queries to internal teams. ✓ Guarantee maintenance of the database of 800 public and 300 private clients (DIR3, PPOO).✓ Responsible for the correct flow of orders on various platforms SAP, Esker, EDI, BOE, AEMPS.✓ Coordination with different teams to provide efficient customer service: Business Unit, Supply Chain, Quality, Tenders, Operational Support, Finance, Warehouse.✓ Resolution of invoice incidents. Reduction of outstanding debt by 40%.✓ Traceability of radiopharmaceutical orders ensuring delivery on the agreed date.✓ Temperature supervision of Thermolabile orders ensuring product quality at the delivery point.✓ Coordination of stockouts with Supply Chain and Business Unit, reducing the impact on the customer. Show less

Barcelona

✓ Review of shipments to the Canary Islands aligned with the GPD (Good Practice Distribution). All shipments were ensured to have temperature monitoring until the point of delivery, which products were Medical Need were reviewed to increase stock in the Canary Islands warehouse, and orders that were not urgent were sent by ship instead by plane.✓ Establish a process for managing orders from the Spanish Medicines Agency. This process helped reduce unit discrepancies between submitted orders… Show more ✓ Review of shipments to the Canary Islands aligned with the GPD (Good Practice Distribution). All shipments were ensured to have temperature monitoring until the point of delivery, which products were Medical Need were reviewed to increase stock in the Canary Islands warehouse, and orders that were not urgent were sent by ship instead by plane.✓ Establish a process for managing orders from the Spanish Medicines Agency. This process helped reduce unit discrepancies between submitted orders and confirmed orders on the Agency's platform.✓ Establish Injector order management process. It helped us reduce errors and improve processing time. This process made it easier for us to transfer information to the Maastricht team when the change occurred.✓ Authorization Request Procedure, helped reduce requests for authorizations to the Business Unit and improved autonomy in incident management. Show less

Barcelona

✓ Supplier database maintenance to guarantee efficiency in information management.✓ Management of purchase orders in close collaboration with the Business Unit Manager, ensuring fluid and efficient communication, avoiding delays in the product acquisition process.✓ Updated information with the Logistics, Supplier and Transport team, to ensure data accuracy, more efficient supply chain management and better inventory control.✓ Documentation management strengthening quality and safety… Show more ✓ Supplier database maintenance to guarantee efficiency in information management.✓ Management of purchase orders in close collaboration with the Business Unit Manager, ensuring fluid and efficient communication, avoiding delays in the product acquisition process.✓ Updated information with the Logistics, Supplier and Transport team, to ensure data accuracy, more efficient supply chain management and better inventory control.✓ Documentation management strengthening quality and safety in the inventory stocks.✓ Monitoring of stocks and pending orders, identifying possible deviations or replacement needs, avoiding supply problems or excess inventory, thus optimizing the management of available resources.✓ Effectively resolve incidents that may arise in the product acquisition and supply process, guaranteeing a quick and efficient response, strengthening the confidence of suppliers and the satisfaction of internal and external customers.✓ Implement registration of new products in coordination with laboratory, providing the necessary documentation to support their quality and compliance with the required standards. Show less

Barcelona

✓ Customer service in the French and Spanish market, offering a service adapted to the needs of each customer.✓ Maintenance of the customer database, ensuring the updating and accuracy of the information, to be able to offer an efficient and personalized service.✓ Order management, reviewing the margin previously authorized by the Business Unit Manager and thus guaranteeing its profitability.✓ Resolution of orders blocked due to lack of stock or credits, offering fast and efficient… Show more ✓ Customer service in the French and Spanish market, offering a service adapted to the needs of each customer.✓ Maintenance of the customer database, ensuring the updating and accuracy of the information, to be able to offer an efficient and personalized service.✓ Order management, reviewing the margin previously authorized by the Business Unit Manager and thus guaranteeing its profitability.✓ Resolution of orders blocked due to lack of stock or credits, offering fast and efficient solutions to avoid delays in deliveries.✓ Resolution of incidents offering a quality and trustworthy service.✓ Information on delivery dates to clients and sales network, previously verified with suppliers, ensuring compliance with established deadlines. Show less

Barcelona

My ability to interact with technological teams (IT Department and e-Commerce provider) allowed me to collaborate on the following projects:✓ EDI implementation project (order receipt automation) for Junta de Andalucia (60 hospitals) and for the SPS group (about 40 hospitals). Project phases: align master files (customers and products), tests corresponding to direct orders and consigment orders, go-live. Carrying out this project allowed us to continue carrying out commercial operations… Show more My ability to interact with technological teams (IT Department and e-Commerce provider) allowed me to collaborate on the following projects:✓ EDI implementation project (order receipt automation) for Junta de Andalucia (60 hospitals) and for the SPS group (about 40 hospitals). Project phases: align master files (customers and products), tests corresponding to direct orders and consigment orders, go-live. Carrying out this project allowed us to continue carrying out commercial operations with both customers.✓ Implementation of the e-Fax system consisting of order mapping and subsequent upload to the ERP system (JDE). Time savings of 50%.✓ Electronic Billing Project for all Public Hospitals, Facturae. For each Autonomous Community (a total of 17) the corresponding development was carried out, registering in each mailbox, adding DIR3 codes, tests and Go Live for sending invoices in “Facturae” format. Mandatory requirement since 2015. Show less

Barcelona

✓ Support in the order process (EDI and JD Edwards systems) ensuring that all orders are processed up to date.✓ Identification of improvements in the order recording process on the e-Fax platform.✓ Helps internal and external clients to solve situations that go beyond order processing (stock outages, logistics incidents, billing, documentation management).✓ Meet technical billing requirements✓ Stock inventory in warehouse, pending, discrepancy resolution and billing✓ Request… Show more ✓ Support in the order process (EDI and JD Edwards systems) ensuring that all orders are processed up to date.✓ Identification of improvements in the order recording process on the e-Fax platform.✓ Helps internal and external clients to solve situations that go beyond order processing (stock outages, logistics incidents, billing, documentation management).✓ Meet technical billing requirements✓ Stock inventory in warehouse, pending, discrepancy resolution and billing✓ Request authorizations for transfers of product in warehouse between different centers.✓ Consolidated billing for the Servicio Valenciano de Salud and Servicio Vasco de Salud, billing balance and sending of necessary documentation. Show less

Barcelona

✓ Processing public tenders.✓ Review in Infoboe to find new public offers.✓ Coordination with the sales team to receive the financial offer.✓ Compilation of technical documentation in coordination with the Regulatory Department✓ Renewal of documents necessary for public tenders✓ Reception of tender awards and updating of prices in SAP system

Barcelona

✓ Management and resolution of the commercial needs of assigned clients, providing personalized commercial support and attention.✓ Management of direct orders and warehouse orders (shipping and subsequent billing), receipt of orders by fax, email and EDI platform✓ Administrative management and support to assigned sales representatives✓ Management and resolution of incidents (discrepancy in prices or units, logistics, billing)✓ Control and management of product consigments… Show more ✓ Management and resolution of the commercial needs of assigned clients, providing personalized commercial support and attention.✓ Management of direct orders and warehouse orders (shipping and subsequent billing), receipt of orders by fax, email and EDI platform✓ Administrative management and support to assigned sales representatives✓ Management and resolution of incidents (discrepancy in prices or units, logistics, billing)✓ Control and management of product consigments, review of stock in hospital warehouses, review of units close to expiration or low turnover✓ Making offers to clients in coordination with the sales team✓ Consigment billing✓ Resolution of incidents related to invoice returns Show less

Barcelona

✓ Opening and management of work files (paving and waterproofing) in coordination with the technical department, margin calculation and stock checking.✓ Approval by the Sales Director, Financial Director and Manager.✓ Rental of external equipment, and request for material.✓ New calculation of the margin in material variations or longer duration of the work.✓ Billing and monitoring of collection phases.✓ Resolution of incidents, processing orders and support to the commercial… Show more ✓ Opening and management of work files (paving and waterproofing) in coordination with the technical department, margin calculation and stock checking.✓ Approval by the Sales Director, Financial Director and Manager.✓ Rental of external equipment, and request for material.✓ New calculation of the margin in material variations or longer duration of the work.✓ Billing and monitoring of collection phases.✓ Resolution of incidents, processing orders and support to the commercial team. Show less

Barcelona

✓ Customer service and monitoring, order processing.✓ Management of orders held due to price discrepancies, unblocking orders with prior authorization from the Sales Manager, monitoring of machines on loan, processing of repairs.✓ Analysis of consumption, preparation of statistics and making offers.✓ Incident resolution✓ Support to the Sales Manager and the commercial team

Barcelona

Collaboration in different companies performing the following tasks: billing, accounting, collection management and preparation of statistics. The main companies where I performed these functions were Enher, NRI Ibérica, Syntex Latino.

Barcelona

Accounting for operations related to the Treasury, balance of bank balances, preparation of remittances, management of collections and payments, management of documentation with delegations.

Barcelona

Attention and information to customers about available products, collect information on new accounts, refer customers to specialized bank personnel to solve their financial needs, information for card applications, bank remittances, foreign currency exchange, balances, bank accounts, tax payment processing.

Diplomada En Ciencias Empresariales

Licenciada En Ciencias Del Trabajo

Gestión Administrativa Del Comercio Internacional

Big Data Para Los Negocios