Ana Maria Mares Email & Phone Number

Remote

• End-to-End customer journey management
• Responsible for proactive customer engagement and maintaining a high level of support throughout their journey
• Provide product demonstrations and training sessions to clients, ensuring they maximize the value of their investment
• Collaborate with cross-functional teams to ensure timely resolution of customer issues and inquiries
• Opportunity identification for customer growth and KPI achievement
• Serve as an advocate for clients within the organization, advocating for their needs and priorities

Remote

Responsible for managing the client onboarding process from service set up through to service delivery.- Managing and co-ordinating the service set-up and service delivery aspects of client onboardings, ensuring adherence to defined to specifications and agreed delivery timelines.- Facilitating and leading client facing online meetings for the purpose of.

Remote

With the deployment of new modules & features in the product, my next role involved a focus on the client onboarding process & integrations while ensuring the bridge between clients, the Customer Success & Product teams from a technical point of view. - Redesigned the onboarding process and managed it from a technical perspective including advertising.

Bucharest, Romania

After proving my interest in reporting & the technical aspects of our product, my second challenge in SmartDreamers was to define the structure of the data tracking setup while contributing to the release of the new SmartDreamers Reports module & offering support to our clients on the new functionality.- Used Google Tag Manager for the deployment of the.

Bucharest, Romania

When I joined SmartDreamers, the central point of the product was the Advertising module. Through it, multi-channel advertising campaigns were launched from a single interface. My focus was to leverage its capabilities, create best practices and offer technical support on the module to our clients and internal team.- Managed multi-channel pay-per-click.

Bucharest, Romania

After participating to the CEO for One Month Program, I have been invited to join Adecco Romania’s Marketing team. My main responsibilities revolved around creating the strategy and managing budgets for the following pillars: Digital ( social media & paid ads), CSR programs & events and University Partnerships.- Managed the content on Adecco’s Romania.

Bucharest

As part of The Adecco Group's international program, CEO for One Month, I was selected among the 50 finalists selected worldwide, representing Adecco Romania in the global competition.- Shadowed Mr. Florin Godean, Country Manager of Adecco Romania & attended business and client meetings.- Created an Innovation Strategy on making Adecco's Business future.

Bucharest

Bucharest

I have been part of many film crews as a second camera assistant or video assist operator on different types of projects: short films, films, music videos and tv commercials.A part of the projects I have worked on can be found on my IMDB profile.

Ba In Cinematography For Film And Television, Film/Cinema/Video Studies

During my BA studies I had the opportunity to be the Director of Photography of 5 short films, as part of my semester exams. I managed.

Social Media And Marketing Online ( Courses Only), Digital Marketing

Humanities/Humanistic Studies