Back Office
- Provide administrative support to the management team as needed.- Process and confirm reservations received through various channels, prepare payments and invoices.- Update and manage the hostel’s reservation system to ensure accurate availability and bookings.- Respond to reservation inquiries and provide information about room availability, rates, and amenities.- Communicate any issues that need addressing with front desk to ensure smooth operations.- Address and resolve… Show more - Provide administrative support to the management team as needed.- Process and confirm reservations received through various channels, prepare payments and invoices.- Update and manage the hostel’s reservation system to ensure accurate availability and bookings.- Respond to reservation inquiries and provide information about room availability, rates, and amenities.- Communicate any issues that need addressing with front desk to ensure smooth operations.- Address and resolve guest complaints, lost items or issues that are escalated from the front desk.- Assist in the onboarding process for new staff, including preparing training. Show less