Ana Owens Email & Phone Number

Orlando, Florida, United States

Saint Petersburg, Florida

• Began as a Support Specialist in February 2017, achieving rapid promotions to Support Manager within 60 days and Director of Sales & Support within 6 months.• Directed and managed the Sales and Support Team, fostering an environment of high performance.• Orchestrated weekly staff meetings to promote communication and collaboration.• Compiled, developed, and analyzed sales reports, commissions reports, and ROI data.• Created analytic reports to measure KPIs across different departments, providing valuable insights for decision-making.• Reported directly to the Chief of Operations, contributing to the company's strategic direction.

New Mexico, United States

• Works directly with the CEO.• Collaborated closely with the CEO, contributing significantly to the company's achievements and success.• Overseen and conducted training for the Customer Service team, maintaining a commitment to delivering exceptional service quality.• Formulated and crafted annual budgets along with other comprehensive financial reports, showcasing a high level of financial expertise and proficiency.• Implemented a nationwide advertising initiative, incorporating direct mail strategies, which led to a notable 15% upswing in company sales.• Produced comprehensive administrative reports, meticulously managed Profit and Loss statements, and adeptly administered merchant account payments.• Supervised the handling of cash and check receipts, maintained financial ledgers, and executed payments to both employees and independent contractors with precision and efficiency.• Orchestrated complex travel logistics, oversaw product fulfillment processes, and managed sensitive and confidential materials, making a substantial contribution to the overall efficiency and smooth operations of the company.

In charge of the Customer Service Team. Made sure all communications from our department were done on a correct, friendly, and timely manner.

• Maintained email communication with members in regards to Conference Calls, Webinars, Special Events and Travel Alerts.• Answered all Support tickets, emails and Skype communications from members.• Handled all Live Chat Support for members.• Provided financial reports on company sales to the CEO.• Set up new accounts; send welcome emails and deliver members virtual membership cards for their vacation and cruises accounts.

• Maintained email communication with members in regards to Conference Calls, Webinars, and Special Events• Answered all Support tickets, emails and Skype communications from members.• Handled all Live Chat Support for members.• Provided financial reports on company sales to the CEO.• Worked closely with the Web Developer for website changes.• Provided one-on-one tutorials to set up members’ voice broadcasting accounts

In charge of correspondence, filling, contract writing and billing.

Tustin, Ca

• Designed a marketing program to obtain clients.• Translated documents from English to Spanish / Spanish to English for companies such as El Torito, Sizzler’s, Winchell’s Donuts, and several advertisement agencies and individuals.• House Broker for several printing companies i.e. Printek, Orion Printing, among others.• Inputted and maintained customer databases for many accounts.• Created documents and presentations on Microsoft Word, Excel, PowerPoint, and Publisher.• Typeset biographies for Baron’s Who’s Who.• Customer service and fulfillment for many accounts.• Processed cash and check receipts maintaining ledgers and electronic record of account deposits.• In charge of accounts payables and receivables.• General office duties.

Major, Pre-Law Studies

High School, General Studies