IBM Financing – Americas Credit - Controls Leader for Credit Risk Management, Collateral Management and Reestructuring;- Audit readiness;- Fist line of defense risk management;- Key control over financial and operational reporting (SOX) tests execution;- Management Self Assessment (MSA);- Separation of Duties (SOD) analysis;- Focal Point in Business Controls Reviews, External and Corporate Audits;- Process improvements using agile methodologies and design thinking;- Link between Audit Team / Business Controls and Operations;- Advisor for operation teams in any control-related matter;- Responsible for reviewing internal processes and desk procedures;- Responsible for creating and reviewing process flow charts (Microsoft Visio / Blueworks Live);- Business Continuity Management (BCM) Focal Point for IBM Credit in Rio de Janeiro;- Supplier Management: PO creation and tracking, contract review and invoice payment;- Education for other functions within the organization about Credit Controls posture.

IBM Financing – North America Processes and Controls- Controls Focal Point for multiple Teams: End of Lease, GARS (Global Asset Recovery Services), A/R Monitoring, Syndication & True Sale Settlement, UCC (Uniform Commercial Code) and PPSA (Personal Property Security Act);- Compliance tests execution;- Key control over financial and operational reporting (SOX) tests execution;- Controls Focal Point in Peer Reviews, External (PwC) and Corporate Audits;- Providing process improvements to mitigate fraud risks and decrease operational workload;- Audit readiness;- Link between Audit Team / Business Controls and Operations;- Advisor for the operation teams in any control-related matter;- Responsible for reviewing internal processes, desk procedures and process flow charts (Microsoft Visio);- Running, analyzing and reporting local and global measurements and safeguards reports;- Presenting operational measurements and controls results to Managers and line of Executives;- Business Continuity Plan (BCP) Focal Point;- Handling Documents of Understanding between different areas in IBM Global Financing.

IBM Financing – Business Support Operations: GARS (Global Asset Recovery Solutions): - Support to both internal and external customers; - Quote and contract creation;- Processing orders for re-manufactured servers;- Handling order shipment and billing Customers;- Internal process compliance;- Dispute handling.

NPME (Núcleo de Produção de Mídias Educacionais):- Art Direction;- Creating distance education training courses;- Developing innovation projects for the company;- Visual communication/creative direction/animation for e-learning projects;- Direct Customer contact.