Anamul Huq Mba Email and Phone Number
Anamul Huq Mba work email
- Valid
Anamul Huq Mba personal email
With over 12 years of experience in Telecommunication industry I have acquired credibility and competency needed to be a successful Contact Center Project manager.Contact center operations Management ,Project management profession , Business process improvement and service automation are important aspects of my career.I improve organizational ,Innovate new processes for efficiency and delivering cost saving.Major Expertise on Resource Management and system Analyst-Designing resource management procedures for contact center-Providing expertise in business projects expanding the contact centre operations-Designing Agent Performance procedures and tools-Designing other tools/procedures for resource management, intranet management, correspondence workflow management and back office operationsSpecialties: Project management, Six sigma ( YB) IVR development , Business process , Service Automation , Contact center deployment, Contact center operations, Work force Management, Service quality Assurance , Customer service , Customer Relationship Management.Some achievement :Implementation of 121 Inbound IVR system of Grameenphone customer service.Implementation of Retailer IVR hotline 155 for Grameenphone limited Implementation of Complaint IVR hotline ( Toll Free hotline)Implementation of Avaya Call enter for 1000 IVR and 500 agents ( 2008)
Mita Construction Limited
View- Website:
- mitaconstruction.com
- Employees:
- 1
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DirectorMita Construction Limited Jan 2014 - PresentBangladeshDirector International Business & Project Management- Core International business responsibility to direct Company Export Activities.- To over see all construction projects
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Head Of Projects : Contact Center & BpoGoservice24 Jan 2014 - PresentDhaka-Business process outsourcing - International operations and management. -Designing resource management procedures for contact center-Providing expertise in business projects expanding the contact center operations-Designing Agent Performance procedures and tools-Designing other tools/procedures for resource management, intranet management, correspondence workflow management and back office operations
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Corporate Project ManagerGrameenphone Ltd Feb 2013 - Dec 2013Grameenphone-Project Manager of Contact Center project -Manage Project Budget of 3.5 million Us$-Lead Selection Process with Gartner Quadrant Contact Center Vendors-Manage Resource of Customer service Unit-Report and Update GP - Top Management -
Customer Service Resource ManagerGrameenphone Ltd Jan 2009 - Feb 2013Grameenphone Dhaka• Analyze and provide advice on the managerial methods and organization• Conduct research to determine efficiency and effectiveness of managerial policies and programs• Conduct assessments and propose improvements to methods, systems and procedures in areas such as operations, human resources, records management and communications• Plan the reorganization of the operations of an establishment • Supervise specialist or executive staff• Drives and implement yearly action plan and projects of CS system in line with Division / department action plan to ensure operational smoothness • Establish end to end SLA for Customer Service with Other stake holders to enhance customer satisfaction• Plan, Maintain Customer service resource to ensure 98% workstation and system stability for operational efficiency• Propose Customer service system and service solution in cost effective, efficiency and best practice manner for improve cost effectiveness• Plan and maintain 24/7 operational support for team within the organization to increase operational excellence Prepare Budgetary planning of CS IT CAPEX (IT resource, new system development, etc) to ensure timely completion of project• Lead the team and improve team performance and development to increase performance and team excellence
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Head Of Ivr And Self ServiceGrameenphone Ltd Jan 2006 - Jan 2008Dhaka- Bangladesh- IVR design , development according to the business requirement- Maintain customer service IVR systems.- Optimize IVR tree - Arrange customer experience LAB - Communication bridge between IT team and Customer service systems- IVR reporting and business recommendations.
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Assistant Sale ManagerTempo Uk Jan 1998 - Jan 2001- Leading a small sales team - Meeting Sales performance
Anamul Huq Mba Skills
Anamul Huq Mba Education Details
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South Easterrn University3.31 -
Bharathier University1St Class
Frequently Asked Questions about Anamul Huq Mba
What company does Anamul Huq Mba work for?
Anamul Huq Mba works for Mita Construction Limited
What is Anamul Huq Mba's role at the current company?
Anamul Huq Mba's current role is Director.
What is Anamul Huq Mba's email address?
Anamul Huq Mba's email address is an****@****one.com
What schools did Anamul Huq Mba attend?
Anamul Huq Mba attended South Easterrn University, Bharathier University.
What are some of Anamul Huq Mba's interests?
Anamul Huq Mba has interest in Poverty Alleviation, Children, Health.
What skills is Anamul Huq Mba known for?
Anamul Huq Mba has skills like Telecommunications, Call Centers, Crm, Management, Project Management, Team Management, Business Process Improvement, Business Development, Analysis, Ivr, Program Management, Pmp.
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