Director
CurrentDirector International Business & Project Management- Core International business responsibility to direct Company Export Activities.- To over see all construction projects
Jan 2014 - Present
AeroLeads people directory · profile
Anamul Huq Mba Email & Phone Number
Director
at
MITA CONSTRUCTION LIMITED
1 work email found
@grameenphone.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Director
Location
Bangladesh
Company size
Who is Anamul Huq Mba? Overview
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Quick answer
Anamul Huq Mba is listed as Director at MITA CONSTRUCTION LIMITED, a with 1 employees, based in Bangladesh. AeroLeads shows a work email signal at grameenphone.com and a matched LinkedIn profile for Anamul Huq Mba.
Anamul Huq Mba previously worked as Head of Projects : Contact Center & BPO at Goservice24 and Corporate Project Manager at Grameenphone Ltd. Anamul Huq Mba holds Mba, Marketing, 3.31 from South Easterrn University.
Company email context
Email format at MITA CONSTRUCTION LIMITED
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{first}@grameenphone.com
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Profile bio
About Anamul Huq Mba
With over 12 years of experience in Telecommunication industry I have acquired credibility and competency needed to be a successful Contact Center Project manager.Contact center operations Management ,Project management profession , Business process improvement and service automation are important aspects of my career.I improve organizational ,Innovate new processes for efficiency and delivering cost saving.Major Expertise on Resource Management and system Analyst-Designing resource management procedures for contact center-Providing expertise in business projects expanding the contact centre operations-Designing Agent Performance procedures and tools-Designing other tools/procedures for resource management, intranet management, correspondence workflow management and back office operationsSpecialties: Project management, Six sigma ( YB) IVR development , Business process , Service Automation , Contact center deployment, Contact center operations, Work force Management, Service quality Assurance , Customer service , Customer Relationship Management.Some achievement :Implementation of 121 Inbound IVR system of Grameenphone customer service.Implementation of Retailer IVR hotline 155 for Grameenphone limited Implementation of Complaint IVR hotline ( Toll Free hotline)Implementation of Avaya Call enter for 1000 IVR and 500 agents ( 2008)
Listed skills include Telecommunications, Call Centers, Crm, Management, and 18 others.
Current workplace
Anamul Huq Mba's current company
Company context helps verify the profile and gives searchers a useful next step.
Mita Construction Limited
6 roles
Anamul Huq Mba work experience
A career timeline built from the work history available for this profile.
Head Of Projects : Contact Center & Bpo
Goservice24
-Business process outsourcing - International operations and management. -Designing resource management procedures for contact center-Providing expertise in business projects expanding the contact center operations-Designing Agent Performance procedures and tools-Designing other tools/procedures for resource management, intranet management, correspondence workflow management and back office operations
Corporate Project Manager
-Project Manager of Contact Center project -Manage Project Budget of 3.5 million Us$-Lead Selection Process with Gartner Quadrant Contact Center Vendors-Manage Resource of Customer service Unit-Report and Update GP - Top Management
Feb 2013 - Dec 2013
Customer Service Resource Manager
• Analyze and provide advice on the managerial methods and organization• Conduct research to determine efficiency and effectiveness of managerial policies and programs• Conduct assessments and propose improvements to methods, systems and procedures in areas such as operations, human resources, records management and communications• Plan the reorganization of the operations of an establishment • Supervise specialist or executive staff• Drives and implement yearly action plan and projects of CS system in line with Division / department action plan to ensure operational smoothness • Establish end to end SLA for Customer Service with Other stake holders to enhance customer satisfaction• Plan, Maintain Customer service resource to ensure 98% workstation and system stability for operational efficiency• Propose Customer service system and service solution in cost effective, efficiency and best practice manner for improve cost effectiveness• Plan and maintain 24/7 operational support for team within the organization to increase operational excellence Prepare Budgetary planning of CS IT CAPEX (IT resource, new system development, etc) to ensure timely completion of project• Lead the team and improve team performance and development to increase performance and team excellence
Jan 2009 - Feb 2013
Head Of Ivr And Self Service
- IVR design , development according to the business requirement- Maintain customer service IVR systems.- Optimize IVR tree - Arrange customer experience LAB - Communication bridge between IT team and Customer service systems- IVR reporting and business recommendations.
Jan 2006 - Jan 2008
Assistant Sale Manager
Tempo Uk
- Leading a small sales team - Meeting Sales performance
Jan 1998 - Jan 2001
2 education records
Anamul Huq Mba education
Mba, Marketing, 3.31
South Easterrn University
Bbm, Management, 1St Class
Bharathier University
FAQ
Frequently asked questions about Anamul Huq Mba
Quick answers generated from the profile data available on this page.
What company does Anamul Huq Mba work for?
Anamul Huq Mba works for MITA CONSTRUCTION LIMITED.
What is Anamul Huq Mba's role at MITA CONSTRUCTION LIMITED?
Anamul Huq Mba is listed as Director at MITA CONSTRUCTION LIMITED.
What is Anamul Huq Mba's email address?
AeroLeads has found 1 work email signal at @grameenphone.com for Anamul Huq Mba at MITA CONSTRUCTION LIMITED.
Where is Anamul Huq Mba based?
Anamul Huq Mba is based in Bangladesh while working with MITA CONSTRUCTION LIMITED.
What companies has Anamul Huq Mba worked for?
Anamul Huq Mba has worked for Mita Construction Limited, Goservice24, Grameenphone Ltd, and Tempo Uk.
How can I contact Anamul Huq Mba?
You can use AeroLeads to view verified contact signals for Anamul Huq Mba at MITA CONSTRUCTION LIMITED, including work email, phone, and LinkedIn data when available.
What schools did Anamul Huq Mba attend?
Anamul Huq Mba holds Mba, Marketing, 3.31 from South Easterrn University.
What skills is Anamul Huq Mba known for?
Anamul Huq Mba is listed with skills including Telecommunications, Call Centers, Crm, Management, Project Management, Team Management, Business Process Improvement, and Business Development.
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