Ana Cristina Muscas Caldeira Email & Phone Number

São Paulo, Brazil

Training Consultant to IT area globally.Support IT area developing learning plans and strategies. Active consultancy to L&D area regarding new technologies and tools. Searching and implementation of LXP platforms. Supporting managers in authoring software for content development. Build and implement a learning strategy in IT area.

São Paulo

Learning Consultant supporting Network Services, Network Products, Supply, CSI PMO. Active participation in the Business Savvy Program implementation, for almost 200 employees (CPMs) in four different countries. Working with Global Team in Business Savvy Program Impact evaluation: select business indicators, apply pre-and pro surveys, support to managers to follow employee´s performance, etc. Latin America learning team was the first one who worked with business indicators linked to the learning plans, trying to find the role of training in business results. In 2016 Ericsson was selected by Brazilian Association of Training and Development as the 3 Best Corporative Educational Project, between 80 companies.Establish and develop Learning and competence organization, practices and processes in line with the Ericsson Global Learning.Current responsibilities: gap analysis, strategic competences definition, learning plans. Set targets, measure & follow up learning effectiveness.

São Paulo

Revision of existing job descriptions and competence development plans for each position in sales area. Responsible for changes on recruiting and hiring process, decreasing the turnover in more than 50% in entry levels. Active participation on the salary and promotion process review with the executive board. Definition of performance KPIs and performance evaluation process. Support managers on competence development process. After 2 years 80% of people promoted to sales area reached the expected level of performance.Developed a competence certification program, base to the career plan, including technical exams, personal interviews and sales results. After 3 years, more than 200 certifications were completed.Developed technical and sales training programs, connecting them with the competence plan. Implemented all organizational process and routines for training area. Introduced e-learning reducing travel costs up to 60 %.

Teacher: Human Resources discipline in Business Administration courses (graduation and post-graduation)

São Paulo

Team leader for e-learning development. Cost and time reduction of courses development up to 40% after one year. E-learning project management, including: team coordination, budget, supplier’s administration and work flow definition.Active participation in the creation of Santander Corporate University: definition of programs for each knowledge area, identifying and homologating suppliers, defining learning tracks, course programs, etc. Support for all e-learning formats requested by managers. Coordination of a partnership with State Office of Education, to offer Spanish Language courses for public school teachers, using on-line learning, reaching 2.000 participants.

São Paulo

Coordination of the partnership with the State Office of Education, offering vocational courses to public school students. The program included 400 teachers and 8.000 students per year.Computer science and telecommunications vocational courses planning. E-learning implementation at Corporative Education. Pedagogic teachers program coordination, reaching 1.200 teachers of several areas in São Paulo state. Inclusive educational projects developed for people with physical, visual and hearing disabilities.

Master Degree In Education, On-Line Learning

Post Graduation In Project Management, Business Administration And Management, General

Coorporative Education, Business Administration And Management, General

Competence Management Model, Business Administration And Management, General

Bachelor Of Education - Bed, Educational Leadership And Administration, General, Barchelor

Activities and Societies: Management of volunteer programs with Education, Law and Health students. Development of educational projects.

Graduate, Education