Career Aspiration:• Looking to become part of a growing and productive team within a reputed company that will allow me to both utilize and grow skills as a Cargo Agent.• Ready to go the distance using talents to bring value to team management.Work Experience:• Worked as a Personal assistant at the Combined Group Contracting CO (CGC). – from 2011 till september 2013.- Maintained construction documentation, project plans and files.- Prepared and submitted subcontracts.- Prepared bids and proposals for new construction projects, created covers for proposals.- Planned and scheduled events which involved country officials.- Provided Human Resource and payroll department backup as necessary.• Worked as a Public Relations at the Combined Group Contracting CO (CGC). (From 2013 till March 2015).- Planning publicity strategies and campaign.- Writing and producing presentations and press release.- Organize periodic renewal of license.- Submission of correct documentation to the Ministry of Labor for visa applications and other documents.- Building positive relationships with stakeholders, media and the public.● employed by Extensya as a customer service representative – call center agent. (Inbound / Outbound) - Provides customer satisfaction and strives continuously. - Improve service delivery over the phone according to company policies & guidelines. - Supports and provides superior service via phones, e-mails and faxes as a receiver and caller. - Resolves and inputs provider/client requests into tracking system according to established guidelines. - Makes decisions within monetary grant of authority to resolve customers' issues and complaints. - Understands the impact of attitude in handling calls professionally and deal with job stress, angry callers, and upset customers. - Uses an effective approach to handle special telephone tasks like, call backs, holds, interruptions, and unintentional disconnects. - Maintain customer service interaction over the telephone according to company policies & guidelines. - Ensure the quick and efficient resolution of customer's queries. - Solving tickets.