Anand J Email and Phone Number

Pontoon(A division of Adecco) is a global HR outsourcing company specializing in improving an organization’s talent. We manage the contingent workforce and statement of work resources on behalf of our clients, as well as source and recruit direct hires. Pontoon’s approach results in significant cost savings and revenue improvement, increased worker quality, workforce insight and greater regulatory compliance.• I am Leading the Program operations (People & Process) and Delivery teams… Show more Pontoon(A division of Adecco) is a global HR outsourcing company specializing in improving an organization’s talent. We manage the contingent workforce and statement of work resources on behalf of our clients, as well as source and recruit direct hires. Pontoon’s approach results in significant cost savings and revenue improvement, increased worker quality, workforce insight and greater regulatory compliance.• I am Leading the Program operations (People & Process) and Delivery teams that supports Global MSP program with significant spend exposure within India/EMEA/NA Region with the primary focus on Services Procurement (SOW) business. Show less

Team and Client Management.Conducted full life cycle contract and permanent recruiting within a competitive and fast paced environment.Managed complete life cycle of recruitment & resource management.Accountable for achieving set revenue, profit, and growth objectives and for improving overall customer satisfaction targets. Responsible for developing a cost effective manpower planning, ensuring optimization of Resources.Responsible for Requirement Analysis, Sourcing… Show more Team and Client Management.Conducted full life cycle contract and permanent recruiting within a competitive and fast paced environment.Managed complete life cycle of recruitment & resource management.Accountable for achieving set revenue, profit, and growth objectives and for improving overall customer satisfaction targets. Responsible for developing a cost effective manpower planning, ensuring optimization of Resources.Responsible for Requirement Analysis, Sourcing, Screening and Qualifying candidates for variety of technical positions.Used Quality Control screening process to intricately qualify candidates based on skill set relativity. Show less

Work for a firm that specializes in IT contract and permanent recruiting for UK and US markets. Conducted full life cycle contract and occasional permanent recruiting within a competitive and fast paced environment. Responsibilities:Team Management.Sourcing the candidate and building the rapport.Playing a Lead Role in recruitment process. Training and guidance to junior colleagues in regard with all areas of IT staffing.Involved in Forecast… Show more Work for a firm that specializes in IT contract and permanent recruiting for UK and US markets. Conducted full life cycle contract and occasional permanent recruiting within a competitive and fast paced environment. Responsibilities:Team Management.Sourcing the candidate and building the rapport.Playing a Lead Role in recruitment process. Training and guidance to junior colleagues in regard with all areas of IT staffing.Involved in Forecast discussions.Requirement Analysis, Sourcing, Screening and Qualifying candidates for variety of technical positions.Used Quality Control screening process to intricately qualify candidates based on skill set relativity, talking to consultants and screening them on communication skills, cost/compensation, availability, location/commute, employment status, job market, education, and required qualifications both technically and ethically and then forward it to the clients Show less

Sourcing the candidate and building the rapport. Fulfilled different positions in Telecommunications, IT, Engineering, Pharmaceutical /Healthcare, Finance/Banking, Business Infrastructure included but not limited to: RF Engineers, Network Engineers, Switch Technicians, NOC Engineers, Field Engineers, Telecom/IT Business Analysts, Telecom Constructions/IT/Clinical Project/Program Managers, Data Analysts, Business Analysts, Software Developers/Engineers, Instructional Designers, Tech Leads… Show more Sourcing the candidate and building the rapport. Fulfilled different positions in Telecommunications, IT, Engineering, Pharmaceutical /Healthcare, Finance/Banking, Business Infrastructure included but not limited to: RF Engineers, Network Engineers, Switch Technicians, NOC Engineers, Field Engineers, Telecom/IT Business Analysts, Telecom Constructions/IT/Clinical Project/Program Managers, Data Analysts, Business Analysts, Software Developers/Engineers, Instructional Designers, Tech Leads and Architects, Clinical/Research Assistants, Desktop Support, Help Desk, System Engineers (Tier I, II, II) Database Administrators, System Administrators, QA Testers (Manual and Automated with Mercury/HP Tools), Electrical/Mechanical Design Engineers, Project Engineers, Business Infrastructure positions like CSRs, Data Entry Assistants, Administrative Assistants, AP/AR, Financial/Lease Analysts, Procurement, Buyers, Executives etc.,Job boards Used: Monster, Career Builder, Dice, Job Site, The IT Job Board and CW Jobs.VMS Used: eTemp, Econometrics, SonicRecruit and Synergy. Show less

Provide customer service to a large volume of customers in an inbound call center environment, providing information on their credit card account and assisting customers on credit card payments.Assist customers by answering telephone and provide service support for inquires. Handled all Customer's credit card account related issues.Ensure that the customer comes first by listening to their needs/wants to ensure accountability that creates high ethical standards that helps us stand… Show more Provide customer service to a large volume of customers in an inbound call center environment, providing information on their credit card account and assisting customers on credit card payments.Assist customers by answering telephone and provide service support for inquires. Handled all Customer's credit card account related issues.Ensure that the customer comes first by listening to their needs/wants to ensure accountability that creates high ethical standards that helps us stand out in the industry. Managed customer's account disputes and complaints to resolution. Applying customer payments to correct accounts, researching discrepancies in billing and customer contracts, fees/charges refunds, credit memos, debit memos, debit card payments, verified credit card charges and coordinating necessary corrections to customer's account's with various departments.Making collection of payments on sensitive accounts that require tact, professionalism and courtesy. Helping customers to bring their account up-to-date by setting up payment plans. Show less