Anand Kaley Email & Phone Number

Pune, Maharashtra, India

-- Lead product strategy and roadmap development based on customer feedback, market trends, and competitive insights.-- Collaborate with cross-functional teams to prioritize features, enhancements, and customizations to meet customer needs and market demands.-- Drive operational efficiency and process improvement within product operations to streamline.

Pune, Maharashtra, India

--Collaborate with key accounts to develop account plans and strategies. Identify growth opportunities, upsell and cross-sell potential, and recommend product enhancements or customizations to meet specific account requirements.--Gather and analyze customer feedback, market trends, and competitive insights. Use these insights to provide input for product.

Pune, Maharashtra, India

-- Led a team of Key Account / Customer Success Managers, overseeing their performance, development, and alignment with company goals.-- Developed and executed strategies for effectively managing key accounts, ensuring customer satisfaction, retention, and growth.-- Aligned team objectives with company targets, setting clear expectations, and providing.

Pune, Maharashtra, India

-- Led a team of 8 Customer Success / Key Account Managers, providing guidance, coaching, and mentorship to drive high performance and achievement of customer success goals.-- Developed and implemented customer success strategies aligned with business objectives, resulting in a 30% increase in customer retention rates. -- Established streamlined processes.

Pune, Maharashtra, India

-Responsible for ultimate ownership & management of the client relationship-Assisted development and quality assurance teams with version updates including finding and replicating software bugs and testing new pre-release versions.-Continually work with other department heads and managers to increase overall productivity across the organization with the.

Pune Area, India

-Working under the supervision and guidance of the Support Head (COO); became proficient in many projects (Client) strategies from them.-Collaborated with Support and Sales Team to optimize the working environment and customer service.-Collected information through client phone calls to identify and report product problems.-Worked closely with management.

Pune Area, India

-Helping clients with regards to functional issues with the F&B Software (Supply Chain Management and Point of Sale). Served as a point of contact from project initiation to completion.-Worked with project team members and clients to coordinate activities, environment setup, installation, and integration testing.-Provided functional and technical support.

Karve Nagar, Pune

-Providing technical support to clients and to the teams within the organisation when required.-Managing ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date.-Providing software application support.-Establishing the root causes of application errors, and escalating serious concerns to the Technical Team.