- A to Z Account Management- Product Listing Management- Cataloging Services- SEO & Keyword Research- PPC & Advertising- Category/Brand Approval- Account Health Management

• Increasing the selection in Amazon Catalog by launching sellers on the Amazon website and. assisting them in maintaining their accounts and managing sales • Up-Sell and Marketing- Creating opportunities for sellers to optimize resources and grow business through the Amazon platform • Assisting them in business propositions to grow and increase sales • Own and manage integration of a portfolio of key sellers who want to list their products on Amazon's global sites. • Work with sellers to set and meet milestones and deliverable to deliver high-quality integration projects. • Track and report integration performance using appropriate metrics. Achieve productivity and goal. • Gather requirements and help build tools and processes to increase the ease and efficiency with which sellers integrate with us. • Support the launches of new programs, categories and features. • Overall assistance in seller registration process. • Answering overall generic queries of sellers and customers. • Co-ordination with further internal teams to assist sellers in the listing process.• Handling Amazon international sellers. • Meet the Difficulties of seller queries.

Handled chats and mails from users, responding to inquiries, resolving problems and correcting policy errors. Identifies the actions necessary in order to obtain the results needed by the customer. • Oversees Customer accounts and modifies/changes them as needed or as requested by the customer. • Resolve an average of 250 inquiries in a given week, dealing with all types of inquiries including billing issues, product information queries and numerous other matters. • Meet performance targets in all areas such as speed accuracy, volume, customer satisfaction and issue resolution. Route technical queries to designated channels for proper resolution of services. • Refers Customer to managers or Supervisors as needed. Provided excellent customer service at all the times. Assisting new sellers to launch their seller account and closing the account of existing sellers who wants to close their account. Handling any account blocked related queries though phone, chat and email. Account and Payment related issues. • Assisting sellers to make new listings for their products and help in creation of promotion and lightning deals of sellers products. • Checking the listings which are not live in Amazon.in website and finding the reason of blocking the listings and providing solution. • Assisting seller in FBA (Fulfillment By Amazon), new registration to FBA, creating shipment and taking appointments. • Assisting seller for all quries which are within the scope of support or to transfer to the right department for quick resolution. • Maintaining the performance metrics and completing the task as per the schedule time.