Global Service Delivery Manager
Manila, National Capital Region, Philippines
Managing End To End IT Infrastructure Support & Services. Team Size of 200+ associates across Manila, Hyderabad and Uruguay, inclusive of ITSM (MIM/PM/CM), Citrix Engineering, Remote Desktop Support, Quality, WFM as well as IT Service DeskGrew the account from being a 2.1m USD account to ~4m USD annual revenue account with excellent performance across the board.Executed multiple SIPs resulting in savings of ~1m USD, including tangible/intangible savesPivotal in migration from a legacy ITSM tool - CA Service Desk, to Service Now platform 2nd Best account in the Geo from an ESAT perspective, 1st in the IT IS Space.P&L AccountabilitySPOC for HealthCare accounts's delivery within CBO Manila