I am a passionate automobile engineer with 15 years of experience in Quality Assurance with both Indian automotive giant Mahindra & Mahindra and world’s leader Volkswagen group. Working as Chief Manager to deal with customer complaints from India and Export market mainly Mexico & South Africa. Target to increase customer satisfaction and reduce failure by providing fascinating product & services with world class quality.- Team leader for Analysis of warranty complaints for Electrical and Electronics (Battery, Charging system, Airbag, Infotainment system, CAN analysis, Wiring Harness, Lighting system, Power Electronics, HV LV power distribution, Invertor) commodity for Skoda & Volkswagen brand cars.- Ensuring the reduction in field failure by improving product quality.- Collaborating with key stakeholders in failure analysis process to fast concern resolution.- Implemementation and maintain the ISO 9001: Quality Management System.- Managing the task for Electrical & Electronis group.