Anand Kumar Email & Phone Number

Delhi, India

Noida, Uttar Pradesh, India

--Workforce Management, HR Operations, HR Analytics, and Total Reward Specialist----Workforce Management---[] Led the development and implementation of workforce planning strategies that aligned staffing levels with business needs, resulting in a 10% increase in resource efficiency.-[] Monitored and analyzed workforce data, including headcount, turnover, and demographics, to identify trends and opportunities for improvement, leading to a 15% reduction in turnover rates.-[]… Show more --Workforce Management, HR Operations, HR Analytics, and Total Reward Specialist----Workforce Management---[] Led the development and implementation of workforce planning strategies that aligned staffing levels with business needs, resulting in a 10% increase in resource efficiency.-[] Monitored and analyzed workforce data, including headcount, turnover, and demographics, to identify trends and opportunities for improvement, leading to a 15% reduction in turnover rates.-[] Created and maintained accurate job descriptions, roles, and responsibilities, ensuring seamless resource allocation across the organization.-[] Collaborated with department heads and managers to determine staffing requirements.--HR Analytics---[] Collected, analyzed, and interpreted HR data to provide actionable insights and recommendations, resulting in a 12% increase in employee satisfaction.-[] Developed and maintained HR dashboards and reports showcasing key HR metrics, trends, and KPIs, enabling data-driven decision-making and process improvement.Identified areas for cost-saving measures and process improvements based on data analysis.-[] Monitored and reported on workforce diversity, equity, and inclusion metrics, leading to the development of targeted initiatives and a 10% increase in diversity representation.--Total Reward Management-- -[] Designed and managed the organization's total reward strategy, including compensation, benefits, and recognition programs, resulting in improved employee retention and engagement.-[] Conducted regular market research and benchmarking to ensure competitive compensation and benefits packages, attracting top talent.-[] Managed the annual compensation review process, including salary budget planning and recommendations, leading to fair and competitive compensation structures.-[] Led communication efforts on total reward programs, ensuring that employees understood their compensation and benefits, resulting in increased employee satisfaction. Show less

Noida, Uttar Pradesh, India

Faridabad Area, India

- [ ] To Ensure workforce management process and procedures are in place and followed. - [ ] Providing direction and guidance to the workforce management team to ensure accurate and timely delivery of information. - [ ] Overseeing intraday activities to ensure operational and client goals are met. Compile and interpret statistical information solutions to program performance issues with the Operations Management Team.- [ ] Review scheduling needs on weekly basis to ensure adequate… Show more - [ ] To Ensure workforce management process and procedures are in place and followed. - [ ] Providing direction and guidance to the workforce management team to ensure accurate and timely delivery of information. - [ ] Overseeing intraday activities to ensure operational and client goals are met. Compile and interpret statistical information solutions to program performance issues with the Operations Management Team.- [ ] Review scheduling needs on weekly basis to ensure adequate staffing and coverage. Analyzes and evaluates past volume and staffing patterns to optimize operational efficiency, deliver quality service and cost effectiveness.- [ ] Efficiently managing and strategize use of internal and external resources to maximize business performance. - [ ] Preparing daily/weekly/monthly reports and distributes to the Management Team. - [ ] Delivering regular and ad-hoc reports on time as requested by the internal and external clients. - [ ] Identifying and recommending solutions for operational and service problems based on historical analysis and future projections. - [ ] Provide visibility to operational performance of agents, teams and LOBs through the generation and analysis of data as requested and needed. - [ ] Recommend new or modified reporting procedures to further enhance reporting content and completeness of information. - [ ] Analyse and evaluate contents of pertinent business reports in order to create and modify formats, usage, and processes. - [ ] Coordinate staffing commitment and delivery to client. - [ ] Interface with Operations Manager or Senior Operations Manager as needed for escalation of service impacting issues. - [ ] Coordinate with Operations Managers to interface account management issues. - [ ] Participate in the analysis, evaluation, and implementation of current and proposed systems and tools used for planning, scheduling, forecasting and real-time monitoring. Show less

Delhi

New Delhi Area, India

a. Daily, Weekly, Monthly adherence reports and schedules b. Quarterly and yearly capacity forecasting c. Supports aspects of intra-day management that do not require Management-level approvals for personnel related issues.d. Supports intra-day management efforts including Report generation i. Entering or correcting exceptions ii. Review data to identify trends or patterns of practices / behaviours that negatively impact operations. iii. Collect, validate and analyse… Show more a. Daily, Weekly, Monthly adherence reports and schedules b. Quarterly and yearly capacity forecasting c. Supports aspects of intra-day management that do not require Management-level approvals for personnel related issues.d. Supports intra-day management efforts including Report generation i. Entering or correcting exceptions ii. Review data to identify trends or patterns of practices / behaviours that negatively impact operations. iii. Collect, validate and analyse helpdesk data to build accurate forecasts for call volume using historical patterns, drivers, and events.e. Defining reporting and communications processes.f. Developing real-time reporting process to support intra-day management.g. Developing reporting mechanisms for communicating workload trends.h. Developing “dashboard” reporting to communicate key workforce metrics to staff and management.i. Workforce Management. Show less