Anand Kumar Dwivedi

Anand Kumar Dwivedi Email and Phone Number

Associate Director WorkForce Management at Concentrix @ Concentrix
fremont, california, united states
Anand Kumar Dwivedi's Location
Gurgaon, Haryana, India, India
Anand Kumar Dwivedi's Contact Details

Anand Kumar Dwivedi personal email

n/a
About Anand Kumar Dwivedi

Capacity Planning/Mitigation, Scheduling and RTAWFM setup & ExpansionWFM Optimization & GovernanceStakeholder ManagementCost & Revenue OptimizationPeople ManagementHiring, Training & Development

Anand Kumar Dwivedi's Current Company Details
Concentrix

Concentrix

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Associate Director WorkForce Management at Concentrix
fremont, california, united states
Website:
concentrix.com
Employees:
63116
Anand Kumar Dwivedi Work Experience Details
  • Concentrix
    Associate Director Workforce Management
    Concentrix Aug 2023 - Present
    Gurugram, Haryana, India
    - Leading a strong 158 HC Global WFM team spanning across 5 regions and 10 countries.- Drive global practices and standardization across all regions.- Client management, escalation management, internal stakeholder management.- Lead and drive collaboration with leadership from different departments in driving key WFM metrics like Agent/Account KPIs, Schedule Efficiency, Capacity accuracy, TA & Training deliverables like fill rate & NTP.- Weekly connect & one o one with senior managers to health check accounts and people under their span & continued coaching.- Lead revenue forecasting, invoicing and drive accuracy and attainment. - Drive skill development & career growth plans, building a strong resource pool in line with business needs.- Promote diversity, reinforce management/company’s values, culture, policies & practices.- Lead long term growth and sustainability strategy for WFM department.- Drive WFM tools usage & SOPs to streamline work stream and staff optimization.- Manage WFM budget, hiring & expansion & assist leadership with overall department needs.- Drive R&Rs & employee engagement activities within the scope of GEO and WFM
    View
  • Concentrix
    Senior Manager Work Force Management
    Concentrix Apr 2021 - Aug 2023
    Gurugram, Haryana, India
    Lead the EMEA WFM team with 4 managers & 46 schedulers and planners managing 13k plus HC.- Work closely with Sr. Leadership on long term growth and sustainability strategy for WFM department.- Drive skill development & career growth plans, building a strong resource pool in line with business needs.- Promote diversity, reinforce management/company’s values, culture, policies & practices.- Drive WFM tools usage & SOPs to streamline work stream and staff optimization.- Manage EMEA WFM budget, hiring & expansion & assist leadership with overall department needs.- Collaborate with leadership from different departments in driving key WFM metrics like Agent/Account KPIs, Schedule Efficiency, Capacity accuracy, TA & Training deliverables like fill rate & NTP. - Collaborate with Finance team in budget/revenue forecast.- Weekly connect & one o one with managers to health check accounts and people under their span & continued coaching.- Drive R&Rs & employee engagement activities within the scope of GEO and WFM
    View
  • Convergys
    Manager Work Force Management At Convergys
    Convergys Mar 2015 - Apr 2021
    Gurgaon, India
    Handling a Team responsible for Cap planning, Scheduling & RTA for EMEA business of 2000 plus headcount.- long and short term planning- Availability & Pattern based scheduling - RTA - Line adherence, SL & relative KPI
  • Convergys
    Sr. Associate - Work Force Management
    Convergys Oct 2012 - Feb 2015
    Gurgaon, India
    Handling a team of individuals who are responsible for real time management in order to meet the SLA for the program.
  • Convergys
    Associate Work Force Management
    Convergys Sep 2010 - Sep 2012
    Gurgaon, Haryana, India
    Manage real time for USA clients. Schedule, line addheren, queue management, KPI management.
  • Convergys
    Customer Care Associate
    Convergys Mar 2006 - Sep 2010
    Gurgaon, Haryana, India
    Handle customer service calls for UK based Telecom company
  • Mcdonald'S Corporation
    Floor Supervisor
    Mcdonald'S Corporation May 2005 - Jan 2006
    View

Anand Kumar Dwivedi Skills

Microsoft Office Microsoft Excel Microsoft Word Customer Service Powerpoint English Research Windows Outlook Teaching Html Public Speaking Strategic Planning Negotiation Editing

Anand Kumar Dwivedi Education Details

  • Institute Of Hotel Management And Catering Technology - Thiruvananthapuram, Kerala
    Institute Of Hotel Management And Catering Technology - Thiruvananthapuram, Kerala
    1.0

Frequently Asked Questions about Anand Kumar Dwivedi

What company does Anand Kumar Dwivedi work for?

Anand Kumar Dwivedi works for Concentrix

What is Anand Kumar Dwivedi's role at the current company?

Anand Kumar Dwivedi's current role is Associate Director WorkForce Management at Concentrix.

What is Anand Kumar Dwivedi's email address?

Anand Kumar Dwivedi's email address is a.****@****o.co.in

What schools did Anand Kumar Dwivedi attend?

Anand Kumar Dwivedi attended Institute Of Hotel Management And Catering Technology - Thiruvananthapuram, Kerala.

What skills is Anand Kumar Dwivedi known for?

Anand Kumar Dwivedi has skills like Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Powerpoint, English, Research, Windows, Outlook, Teaching, Html, Public Speaking.

Who are Anand Kumar Dwivedi's colleagues?

Anand Kumar Dwivedi's colleagues are Noureddine Ezziany, Dhananjay Singh, Shanmukhee Anand, Amrutha N, Luziene Lima, Markia Dinkens, Wasim Ansari.

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