Analyzed, Planned and forecasted business and retail operations for 8 outlets.Supervised 8 location managers and managed all the assets, maintaining contractual, compliance and reporting requirements for all areas and assets.Increased overall sales by 20% through capitalizing on new potential opportunities and developing and maintaining partnerships with 2 new companies.Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.Developed processes to save on costs and prevent losses.Analyzed market trends and customer feedback to develop new strategies for improving operations.Managed inventory and reduced shrinkage by 4% through detailed monitoring of daily operations and stock.Improved the online delivery KPI's and also revamped the online sales from 20% to 40%.Assessed reports to evaluate performance, develop targeted improvements, and implement changes.Drove revenues and team morale by developing and deploying sales contests.Brought in exceptional candidates to boost team productivity and operational efficiency.Led daily meetings with managers to review progress, address challenges and drive timely task completion.Conducted training sessions to educate employees on best practices and procedures to increase profitability.Optimized in-store merchandising and monitored inventory availability to increase sales.Coordinated with other district managers to actualize performance improvement strategies.Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.Transformed underperforming teams into productive, profitable teams.Implemented innovative programs to increase employee loyalty and reduce turnover.Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.Assisted in recruiting, hiring and training of team members.Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Handled both store as well as online customer complaints.Handled SAP activities to maintain the store inventory.Handled Ecommerce platform called 'Jiomart'.Improved the delivery SLA of Ecommerce from 48 hours to less than 15 hours.Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.Maintained positive customer relationships by responding quickly to customer service inquiries.Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.Walked through store areas to identify and proactively resolve issues negatively impacting operations.Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.Provided weekly work schedules to employees to accommodate business demands and vacation requests.Developed and maintained strong relationships with vendors to facilitate timely product delivery.Created and maintained safe and secure work environments for employees.Scheduled employees for shifts, taking into account customer traffic and employee strengths.Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.Optimized store displays and appearance via strategic merchandising.Generated promotional plans designed to boost store traffic and revenue.