1. Projects supporting planning, forecasting, management reporting. 2. Create new and continuous enhancement of existing dashboards/metrics, analyze trends, insightful presentations, customized information for different business verticals on overall health of the business and deep dive analysis of network, Partners, Channels (Products) and Customers.3. Analysis of pre and post sales / marketing campaigns and analytics support4. End to End ownership of Digital Dashboards across globe.5. Creating and standardizing reports for each region across the globe, involved liaising with multiple stakeholders (Finance and Business teams), enabling effective decision making by regional stakeholders including senior management (Executive Committee).6. Data support to Regulatory and Compliance teams7. Analysis of period on period variances and identifying business drivers for onward analysis to ensure accurate and timely reporting8. Drive Business and Financial planning (FP&A) by partnering closely with central team and sub- line of business controllers to support reporting and forecasting needs.9. Gather business requirements, interpret and analyse and present them to the Leadership through dashboards, visual reports, etc. -. Ability to pull out and consolidate relevant information/data from multiple sources. Identify, analyse, and interpret trends or patterns in complex data sets10. Deliver reports that provide a comprehensive overview for business factoring in portfolio and external challenges.11. Execute Ad-Hoc data analysis requests from senior management12. Understand the current data capture methods and suggest changes needed to be made at the time of origination

1. Analytics support, identifying and driving process improvements projects across business verticals and corporate level, quantify impact of initiatives and translate and summarize complex analytic findings into actionable recommendations.2. Develop Balanced Scorecards to ensure continuous focus on key KPIs.3. Development and delivery of data analytics, data mining and reporting solutions on a daily basis, that scales across massive amounts of both unstructured and structured data supported by regular publication of customized reports and dashboards with insights to stakeholders across all levels4. Sales analytics (Dialer Strategy) have delivered potential incremental earnings of $1.2 million USD on a annualized basis subject to sustained implementation of the changes proposed by tweaking existing dialer strategy and gaining deep understanding of customer behavior.

1. Senior Analyst / Assistant Manager with the Global Analytical Centre- Data Quality team, 15 FTE’s reporting.2. Managing teams involved in quality checks of data across various asset classes under Structured Finance and Ratings & Reference for Standard & Poors.3. Client Relationship - Developing and enhancing business relationships with Internal and External Stakeholders.4. Identifying, executing Lean projects, process efficiency, Quality initiatives.5. Involved in process transition from third party S&P vendor to in house CRISIL6. Publication of metrics and dashboards to the stakeholder.7. Increasing awareness and dissemination of information about importance of Quality and different quality tools through different forums and channels, thereby inculcating quality culture across teams.8. Team management, Appraisals.9. Recruitment.

Assistant manager / Senior Business Analyst with Business Analytics team at TCS eServe (erstwhile Citigroup Global Services Ltd.) (Sep 2010-Feb 2012). Managing Trade and Treasury services Analytics Operations team supporting senior management in EMEA ensuring operational efficiency and tracking risk exposure to the business. Maintaining Global Management Reporting System database for all the financial numbers for different products for all EMEA countries, troubleshooting issues. Tracking exposure report and supporting TTS seniors in reducing the risk to the organization via monthly and weekly Metrics, Decks, Dashboards and Presentations and calls with 50 + countries and product heads. Deep Dive Analysis on Headcount/ Product performance and expenses Preparation of various weekly/monthly operational and financial decks, metrics and presentation to support the business head to achieve planned objectives Drafting and maintaining SOP's/ Documentation for the process. Team Management (3 FTE's reporting). Recruitment

Assistant manager / Senior Business Analyst with Business Analytics team at TCS eServe (erstwhile Citigroup Global Services Ltd.) (May 2008-Aug 2010) Working with Payment Product and Market manager based out of Citibank London.  Process migration. Assist Product/ Market manager achieve revenue targets for Cross Border payment product. SPOC (Single point of contact) for launch of complimentary products. Prepare MIS, Product Health Metrics/ Health Tracker, case studies for client presentation. Market research to identify potential customers and sharing it with Sales team as potential opportunities.  Competitor’s analysis, Revenue & Seasonality analysis. Forecasting & budgeting through interaction with Client sales management team. Supporting sales and marketing initiatives. Root cause analysis on revenue and volume variance through analysis and discussion with Cash & Country / regional head using questionnaires.  Tracking deals in pipeline till implementation. Recruitment Drafting weekly newsletter for the team on Current affairs, news, General knowledge (Corporate Newsletter)etc Running a Logo contest for the Institutional Clients Analytics team

 Process Quality analyst and a Process trainer for Citi Home Equity Document Administration team. (US Mortgage process). Performed as a Supervisor / Team leader with the Mortgage Loan Document Administration team that prepares loan documents for US customers.  Prepare daily MIS for the client & senior management.  Root cause analysis of the errors by the document administration team and the calling team (Voice process) and help in day-to-day Operations. Involved in COPC certification and IQMS (Integrated Quality management system) audit for Analytics team. Appreciation by the COPC auditors for new initiatives (Repeat Fatal error analysis) in our process. Member of the Green Belt project team which was 2nd Runners at an organizational level (Reduction in Fatal errors leading to potential financial loss) Initiated & implemented the online test in the process. Suggested techniques to decrease time in completing Daily MIS. Training, conducting tests & certification for the new joinees adhering to the Training plan. Created the Agent management plan, CBT (computer based training module) to reduce training time. Responsible for the yearly Training schedule & plan Refresher process training, cross training and inter departmental training sessions

Working during this period with USCAD (US Consumer Asset Division) now known as GLO with the US Mortgage Document preparation team. Initiated & implemented the online test in the process. Suggested techniques to decrease time in completing Daily MIS

Joined TCS e-Serve (f.k.a CGSL - Citigroup Global Services Ltd) as Junior Processing OfficerWorking during this period with USCAD (US Consumer Asset Division) now known as GLO with the US Mortgage Document preparation team.

 Worked as a Medical/ Sales & marketing representative for SRL Ranbaxy (SRL Ranbaxy is the largest pathology laboratory network in India).  Responsible for generating revenues assigned geographical area through visit to the doctors, achieved the highest ever revenue for the centre. Collection of outstanding revenues and co-ordinate between logistics, doctors, laboratory.

 Worked as a customer service representative at Crossword bookstore limited.  Responsible for sales for assigned Book category. Generating revenues through Phone – a- Book scheme and ensuring smooth, efficient delivery of home delivery of books. Cross selling of books from other categories