Experienced Team Leader with over 10 years of team handling and leadership roles. Managed a team of 25 inbound executives in the Airtel Prepaid process, overseeing end-to-end operations. Skilled in monitoring calls, analyzing areas of improvement per quality standards, and providing timely feedback to agents. Designed and reviewed Minutes of Meeting (MOM) sheets to track team performance. A keen strategist and planner with a talent for conceptualizing and implementing process initiatives to enhance efficiency and productivity. An astute leader with the ability to motivate subordinates to optimize their performance, possessing excellent analytical, organizational, and interpersonal skills. At Ecom Express Limited, handled operations across 13 cities, ensuring operational excellence and strategic leadership.
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Cluster HeadEcom Express Limited Jun 2022 - May 2024India- Oversee operations across multiple cities, ensuring smooth and efficient processes.- Implement strategic initiatives to drive performance and operational excellence.- Lead and manage teams to meet and exceed targets.- Maintain high standards of customer service and satisfaction.- Optimize logistics and distribution for maximum efficiency. -
Distribution Center HeadEcom Express Limited Sep 2019 - Jun 2022India- Directed operations as Distribution Center (DC) Head, optimizing logistics and supply chain processes for efficient goods delivery.- Managed a team and facility, achieving significant improvement in operational efficiency and customer satisfaction.- Implemented strategic initiatives that streamlined operations, reduced costs, and enhanced service quality.- Led a team of employees, fostering a culture of safety, accountability, and continuous improvement.
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Senior Team LeadEkart Logistics May 2018 - Jan 2019India- Led a team of members in a fast-paced logistics environment, ensuring timely and efficient delivery operations.- Implemented strategic initiatives that improved delivery timelines and customer satisfaction.- Managed day-to-day operations, including inventory management, route planning, and coordination with delivery partners.-Fostered a culture of performance excellence and teamwork, resulting in improved team productivity and morale. -
Team LeadBpo Convergence Private Limited Jan 2017 - Dec 2017India- Managed and supervised a team in a dynamic BPO environment, ensuring adherence to quality and performance standards.- Provided leadership and guidance to achieve team targets and KPIs, resulting in improved operational efficiency.- Implemented training programs and process improvements that enhanced productivity and customer satisfaction.- Fostered a collaborative work environment focused on continuous improvement and employee development. -
Team LeadAegis Limited (Essar Group) Jan 2013 - Dec 2016India- Led a team in providing customer service and support operations for Vodafone services within the Aegis Ltd framework.- Managed day-to-day team activities, ensuring adherence to service level agreements and quality standards.- Implemented strategies that improved customer satisfaction scores by focusing on efficiency and problem resolution.- Conducted regular training sessions to enhance team performance and fostered a culture of continuous improvement. -
Customer Care ExecutiveAegis Limited (Essar Group) Jan 2013 - Jun 2013Jamshedpur, Jharkhand, India- Provided customer service and support for Airtel Prepaid customers in Jamshedpur.- Handled inquiries, resolved issues, and ensured customer satisfaction through effective communication and problem-solving skills.- Met performance targets related to call handling times, customer satisfaction metrics, and service quality.- Collaborated with team members and management to improve processes and enhance customer experience.
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Customer Care ExecutiveMarsh Automation Pvt Ltd Aug 2008 - Oct 2009Ranchi, Jharkhand, India- Worked as a Customer Care Executive for Reliance BPO clients at Marsh Pvt Ltd in Ranchi.- Handled customer inquiries and issues with a focus on delivering high-quality service and maintaining customer satisfaction.- Achieved performance targets set by Reliance BPO, including call handling times and customer feedback ratings.- Collaborated effectively with team members and supervisors to streamline processes and improve service delivery. -
Office InchargeNilesh Industrial Agency Jan 2007 - Dec 2007Ranchi, Jharkhand, India- Managed day-to-day operations and administrative tasks at Nilesh Agency in Ranchi.- Oversaw inventory management, office logistics, and coordination of office activities.- Ensured smooth functioning of the office by handling scheduling, correspondence, and office maintenance.- Supervised a team of employees, fostering a productive work environment focused on efficiency and quality. -
Store InchargeLumex Jan 2002 - Dec 2002Delhi, India- Managed day-to-day operations of the store at LUMEX, a leading provider of auto parts in Delhi.- Oversaw inventory management, stock replenishment, and ensured accurate record-keeping.- Coordinated with suppliers and internal departments to maintain smooth supply chain operations.- Implemented efficient storage and retrieval systems, optimizing space and ensuring timely product availability.
Anand Pathak Education Details
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Ranchi UnivercityFirst Division
Frequently Asked Questions about Anand Pathak
What is Anand Pathak's role at the current company?
Anand Pathak's current role is Cluster Head (Ecom Express LImited).
What schools did Anand Pathak attend?
Anand Pathak attended Ranchi Univercity.
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