Senior Manager – Client Servicing ( Oct 2008- Jan 2010)Regional Manager – Institutional Sales -Pan India ( September 2009- December 2010)Job Responsibility- Client Servicing•Lead and Managed a team of 10 Account managers and 2 manager client servicing, who are responsible for improving and maintaining service levels (Support and BD) in online, retail, institutional sales portfolio and logistics management for the given.•Responsible for managing team performance and ensure optimum service standards are achieved.•Responsible for end to end logistics management•Management of cross functional departments for maintaining and improving the CS index . Job Responsibility- Sales Channel•Lead and Managed a team of 6 Account managers, who are responsible for Institutional Sales ( Education Sector- Colleges, Schools, universities) and also 2 additional inbound sales managers responsible for inbound sales through toll-free numbers•Responsible for managing teams performance and ensuring CF1 and CF2, along with P&L for the team are met.•Responsible for Brand management- Apparel/ Non- Apparel CatagoryAchievements•Redefined the model and concept of CRM process to cater efficiently and effectively for each of the business divisions (B2C, B2B), improved the service levels of B2C division from 65% - 94% and B2B from 49% to 76%, in 2 quarters, for a compounded growth volume of 4x.•Improved the retained revenue quotient by 8%, in the span of 6 months, from 84% to 92%.•Increased sales turnover from 60 lakhs to 4 crores ( 2008-2010)•Improved Net profit margins from 3% to 7%(2008-2009) and to 13%(2009-2010)•Introduction of branded products for educational sector , one of the 1st entrants in the market, contributing to 40% of the sales turnover and improving the net margins by 5% (2009-10)•Deep Root Account mining, resulting in 40-60% of business penetration from tier 1 accounts, Eng(IIT’S,NIT’S), MBA( top 20 in India)

Mercantila is one of the leading online retail drop-ship companies in USA, based in San Francisco, with a turnover of $120 Million.Job Responsibility-•Lead and managed a team of 13 Account Managers and 3 Senior Account Managers, who are responsible for Support and Business development (Vendor & Customer)•Responsible for managing teams’ performance, and ensuring that the Total-Gross and Gross- Net sales Targets are met.• Inventory Management and Process Management for Market place modelAchievements – •Improved the retained revenue quotient by 16%, in the span of 6 months, from 76% (June 2007 – November 2007) to 92% (December 2007 – May 2008).•Increased the efficiency of the CRM process by 11.6%, from 74% (Dec 2006 – May 2007) to 85.6% (Dec 2007 – May 2008)., by working with vendors and improving the SLA efficiency for fulfillment and returns process by 30%. •Re-engineered existing inventory system and improved the efficiency of our own warehouse in Atlanta, by sourcing hot-selling Products at a better price. This initiative generated a revenue of $6.5 million (April 2007 – March 2008), up from $5.2 million (April 2006- March2007)•Maintained attrition rate of 6.7% for the last 2 years

Andale provides software tools for customer’s, selling on e-bay (UK, US, Australia, Germany). The company has the largest customer base and is the preferred solution provider for e-bay customersDesignation – Senior Account Development ManagerJob Responsibility-•Lead and managed a team of 6 Account Managers with 825 Key accounts, which managed high revenue generating individual customers and business establishments.•Responsible for Managing teams performance and ensure Gross- Net targets are met, which also includes contract renewals and introduction to new market placesAchievements-•Introduction of Business Development Process concept to the end user helped the company improve their Market share from 11.1%. to 15.6% and also resulted in increased customer profits by 11.8% on an average, between (Apr 2005 – Apr 2006)•Set-up process for Credits, Refunds and Chargeback’s, reduce the revenue loss by these processes by 12%, from 23.5%to 11.5% (Mar 2005 – Mar 2006) cycle.•Maintained attrition rate of 7.7% , Apr 2005 – 2006