Anand S. Email and Phone Number

-Developing new relationships, companies or end users of Base Oil, Diesel Oil (MGO), Bitumen’s, LPG and Fuel Oils in the Local Market and Overseas. -Managing two (2) Oil Terminals inside Khalid Port, Sharjah. Total (Eleven) 11 Tanks having capacity of 14,000 Cu. M.-Ensuring the health of the Terminals in perfect conditions.-HSE procedures maintained. Ensuring Safety given top priorities always. Ensuring port rules and regulations are followed diligently.-Regular training given to the team of Supervisors/Tank operators/fillers and road tanker drivers post collaborating with our Engineer Lead.-Making continuous healthy relationships at all levels with existing & future prospective clients in concerned departments (Engineering, Procurement, Finance, Operation, Stores, Sites & Maintenance etc.)-Maintain knowledge of market trends, competitive actions, product needs, and customer base-Ensure the LPO’s/GRN’s issued in a timely manner to raise Invoices proactively.-Follow up with the Site in charge for sending the GRN’s to the accounts.-Regular follow up wit h the Procurements for LPO issuance and Accounts for payment release.-Supporting & encouraging the team to show existence in the market and building image of product / company.

I was working as Operations Manager (Risk/Collections) reporting to the Managing Director.The company provides Debt Management/Recovery services to various Local and Overseas Retail and Corporate Financial Institutions. It acts as a mediator or a negotiator between banks and the overseas/local clients.We deal into Secured and Unsecured Lending delinquent accounts and ensure collections follow ups are done within the guidelines laid down by the bank and from within the organization.A primary responsibility included:-Dealing with local and Multi National banks representatives (Agency Managers, Managers and Head of Collections, Risk).-Ensuring the targets given are met periodically.-Ensure all the audit guidelines are maintained.-Proper training given to the team periodically.-Hiring new talents from the market and ensuring proper training is given before they are provided with the responsibilities.-Work closely with the Managing Director of the company to ensure that the full range of issues in collections portfolio across Banks is identified and there is adequate level of change management to ensure smooth transition with minimal impact on deliverables.-Handling a large team and span of control in terms clients handling the top Middle East MNC banks and their portfolio spread across various countries-Main objective is to increase the revenue month on month by implementing or rolling out exciting/motivating incentive plans.

The services offered by GiggleBerry ranges from organizing and conducting training programs for educators and generating revenue from sales of educational products for children.Key responsibilities include:-To market various training programs for educators across Mumbai and currently focusing on Delhi/Gurgaon market.-In charge of open forum and conference for educators.-Responsible for enrolment for each of the training programs.-Responsible for smooth execution of the training program.-In charge of tie ups in schools for yearlong training programs for their teaching and non-teaching staff(Confidence building, communication skills, soft skills etc).

I was designated as Country Manager/Regional Manager based out of Mumbai (Head Office) and involved in Recovery Management / Collections; -Designing and implementing collection strategy, techniques and procedures for hard-core collections. Supervised countries like Iran, Philippines, Srilanka and USA.-Frequently travel to these locations to manage the overall growth of these centres. (Excluding U.S.A)-Reported to Country Head and the Managing Director.-Handling a large team and span of control in terms clients handling the top Middle East MNC banks and their portfolio spread across various countries

I was designated as a Manager - Collections, North & East (Credit cards/Personal & Auto Loan/Charge cards/Service Establishment Debit Balance portfolio) with American Express Banking Corp, (earlier American Express Bank Ltd) involved in collection strategies and responsible for achieving collection targets.I was responsible for achieving key financial results across the multiple product portfolios in a complex market environment with developing credit/legal infrastructure - Delinquency targets, Diagonal spin, Net Roll rates, grossand Net lagged write off rates, Reserve recoveries and providing top class service to the customers by resolvingtheir queries / disputes in course of collecting banks dues.Decisions made by the position on a regular basis: Frequently review of Collections policies like settlements policy, legal strategy. American Express staff training and OA Collectors training. Recommended Agency sign ups and Agency exit. In house collector staffing levels, Portfolio trend assessment, Performance appraisals.etc

Monitored and supervised team of 4 Tele calling officers /collection agencies in 60/90 dpd in credit cards and entire provisions buckets in Smart Credit portfolio.• Increased customer satisfaction through timely customer complaint redressal.• In charge of day to day management of team & agency and accountable for their results.• Set targets for officers and agencies, review results, deal with individual performance and manage delivery of set targets• Identify & report training needs.• Assist in job performance evaluations.• Manage, motivate and train TCO's to ensure that performance is optimized.• Discuss and ensure implementation of CACS strategies to manage the budgeted flow rates• Liaising with legal officer on all the legal cases and providing him with the cases where legal steps to be initiated against the customers.