IBM & HP formed in 1998 with the goal of delivering quality services to Corporate, Semi corporate with the most advance technology at competitive prices by understanding their requirements. Deccan Infosys Pvt Ltd is one of the pioneer in IT services offering end-to-end business solutions with a comprehensive range of products and services to more than 700 corporate clients ranging from multinationals, governments, and SMBs; Key responsibilities: Relationship Management through excellent Sales & after sales support Orientation.Manage a team of 3 Sales Executives and guide them on and market research. Prepare weekly and monthly reports on team performance and deliverables and guide the team for pitching and positioning the solution. Building an excellent rapport with clients through disseminating a high standard of Sales and after sales services.Consistently reach Sales and Profit Goals for Key Accounts through strategic Planning.Responsible for developing long term relationship among existing clients and new clientsAchievements: Was awarded the the ‘’Prolific Sales person’’ for 4 consecutive Quarters(; ).Was awarded the ‘’Best Employee of the Year’’2010.Was awarded the ‘’Best Sales person for the Quarter –Apr-June Year’’2010.Was awarded the ‘’Best Sales person for the Quarter –Jan-Mar Year’’2011. Optimus Global Services(A Polaris BPO)Optimus Global Services, an arm of Polaris Software Labs, headquartered in Chennai is an international business process outsourcing provider in the customer care, fulfillment, and item processing and marketing services industry. Formed in the year 2002, Optimus has grown from strength to strength. The organization has now scaled to a massive 3000+employee.Optimus provides its clients with a commitment to grow along and has proven success with both International clients and Domestic clients

OperationsClient Management Process /Project Management Main contact point and support for customers and team members to resolve internal / external and customer escalated issues.Responsible for service and delivery the process as per client needs by working with team across the various business segments.To be well versed with all the operational aspects of the process and manage it successfully.Motivate to lead and develop the team and encourage constructive / positive communication.To ensure all reconciliation’s are completed as appropriate.Manage and schedule own / team work to required timescale.Comply with regulatory requirements to provide support to superiors / team / other teams as required.To get collated and where necessary produce / analyze statistical data / reports as required.Demonstrate the ability to use techniques and processes to manage, coach and develop individuals and team performance. Demonstrate strong understanding of end-to-end customer service processes Proven track record of delivering in an environment of rapid change and ambiguity Able to prioritize workload to meet challenging deadlines and ability to multi-task. Participate in client meetings , steering committee meetings , presentations , workshopsPeople Management Involved in recruitment for new business Have Spearheaded Customer Services Management and branded it as an organization wide endeavorMile stones: Was Awarded ‘’Best Employee’’ for the year 2005Received Client appreciation and Management appreciation on Numerous OccasionsTraining & Quality:Gain Domain expertise in a short span of time. Train New/Existing agents on new processes effortlessly.Training the team on the process and product in handling queries & escalations Conduct frequent QA checks on several areas of ProcessesArranging refresher training based on the QA checks to enhance better quality of Sales and customer service delivery