Rishabh Anand Email & Phone Number

Bengaluru, Karnataka, India

1. Providing technical assistance and support to customers, resolving software issues promptly and effectively.2. Troubleshooting and diagnosing problems reported by customers, utilizing both technical expertise and customer service skills.3. Collaborating with internal teams, such as development and product management, to escalate and resolve complex technical issues.4. Documenting and tracking customer interactions, issues, and resolutions in a ticketing system.5. Offering guidance and support to customers on the effective use of Finastra products and solutions.6. Participating in the development and improvement of support processes and documentation.7. Staying updated on product updates, new features, and industry trends to better assist customers.

Bangalore Urban, Karnataka, India

1. Worked as a Middleware Administrator with 2.8+ years of experience in IBM WebSphere Application Server, Redhat App, and Tomcat Web servers.2. Analyzed and applied various middleware technologies to fulfill the company's requirements.3. Solved technical problems of middleware involving large-scale interdisciplinary objectives within multiple systems.4. Provided coherent distributed middleware that connected software components and applications.5. Deployed and supported middleware applications using JBOSS, IBM WebSphere Application Server, and IBM's middleware/transformation products.

Bangalore