Manager
CurrentA result-oriented service in the field of IT infrastructure and application support in Payments, Digital & Mobile Transaction Platform application domain with 10+ years of proven success in: - Monitoring - Incident & Change Management - Service Operation - Operation - Batch Processing - Collaborative Work and MaintenanceExperience in providing Level 2 & Level 3 technical support to clients on operated services, owned applications and manage communication with customers for status, update, track and follow up till resolution. Ensuring that the Service Level Agreement (SLA) commitment is accomplished by doing incident management and escalate to required team if needed for resolution. Proactive on repetitive incident detection and service restoration if needed and managing incidents in restoring service. Closing incidents in shortest delay and managing incidents tools. Responsible for demand of Change Request, Working Instructions and documents to facilitate incident detection and reducing overall MMTR of the project.
